The girl at the counter could not work the computer and I had to wait another hr for someone else

We thought we had a great deal, price wise, for the 4 days we rented the vehicle. But upon pick-up of vehicle (going through/signing of the paperwork), we were unpleasantly surprised that we had (forced) to obtain their liability insurance although we told them that we had our own. That cost in itself costed us more (almost double) than the entire 4-day rental price. :(

Car was fine, small economy car. Picking up the car was HORRENDOUS. Shuttle bus driven by non english speaking driver, had no idea if I was on the right shuttle. Got to the container office in the middle of a parking lot, 6 miles away, only to find out that I could not use my OWN Florida insurance with out an additional $10 per day charge, I could not use my OWN Sunpass Transponder with out possible fines, Difficulty in communicating with a non english speaking staff. They video taped the delivery condition of the car, I imagine to scare renters into taking exceptional care of their vehicles. My affordable car rental had extra hidden charges of more than $160.00. Never ever have I had such a frustrating car pick up. Will never go off airport property again.

Horrible customer service! They had me wait in the heat for over an hour. Then they tried to charge me to use my own vehicle insurance. I had to prove to them it was not in my booking that I had to pay 9.99 per day to use my own insurance. They wanted to nickel and dime me for every extra charge. After making me wait in the hot sun because they have a cargo container for a customer service area. I do not recommend this company at all! Stay away!

I paid $107. On line. When I got to the container office the man told me $98.00 more for add on. I have aaa car insurance in nj and brought proof,not excepted. I wanted to pay for tolls cash,no. I had to accept the sun pass of the office 12.99 Per day. Horrible. I will contact better bureau of business with a complaint

Hi, We never got the car. We got there and the driver drop us off at the back of a airport parking lot. And the rental place proceeded to tell us Our insurance was no good and said we would have to pay an additional $25 dollars a day. We said no way were they were going to get away with that. So cancelled reservation. He said we would get a refund. So we had better. Thanks James Mills