Nice car, good price, but long wait for shuttle bus.

s.stark

Canada

Reviewed: Tue, Jan 22, 2019

About Routes: 8.7 /10

shuttle bus took way too long to arrive. I called Routes immediately upon arrival and was told the shuttle would pick me up in about 10 mins. After 20 minutes, I called again and was told it would be another 10 minutes. Finally, I was picked up after 30 minutes. It was -14 degrees celsius on that day and standing outside, waiting for 30 mins was frustrating. The representative at the desk was not at all apologetic. Otherwise, I was happy with the service. The car was very nice, clean, and more spacious than I was expecting.

About QEEQ: 10.0 /10

Intermediate | Honda Civic or similar

1 days rental

Relevant Reviews on Routes Ottawa Airport

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Sat, Nov 9, 2019

“EasyRentCars great... routes mediocre service”

About Routes: 9.0 /10

Counter staff were very unfriendly. Not rude but just unfriendly. No attempt to be pleasant at all. Both on pick up and drop off. ( same person) Driver from airport pleasant. Back to airport - again not rude but unfriendly. Like we were bothering him.

About QEEQ: 10.0 /10

No issues. Will use again

G.Neary

Canada

1 days rental

Economy | Kia Rio or similar

Reviewed: Sat, Sep 28, 2019

“Easycarrent is definately as easy as 1,2 3.”

About Routes: 10.0 /10

The staff at Routes were excellent - friendly and efficient. The ideal rental company.

About QEEQ: 10.0 /10

Much better than the other booking companies.

J.Cividino

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Fri, Jul 26, 2019

About Routes: 9.3 /10

I would rent again and recommend to others. My only complaint is that I would have liked some kind of signature confirming my return and only payment. Some kind of closing/finalized document.

About QEEQ: 8.0 /10