J’ai perdu ma journée à cause de l’attente pour trouver le véhicule et la la livraison 3 heures . J’ai réservé un dockker 4p il m’ont donner une petite clio???? J’ai refusé et à partir de là ça commence le retard. Imaginez vous je viens du Canada avec ds petit enfants puis nous attendions 3 heures dans le stationnement de l'aéroport du Casablanca pour mon véhicule en question?
The car was not available at Marrakech airport on my arrival for unknown reasons.
I had to wait over 3 hours and half in the heath at the airport to get a different car from the one I've booked. I could get to a business appointment in the north of morocco because of the delay.
On the way back to Marrakech I had a random police check. the car's MOT was not done and I had to spend 30 minutes negotiating with the police to let me go.
The car servicing light kept flashing for the whole two weeks as it needed servicing.
I'm looking into asking for reimbursement of the rental money as I consider that the service that I had is not worth what I've paid at all.
“Initially stressful, redeemed by a lovely manager at Rabat Airport office.”
About AVIS:4.7/10
The airport desk at Marrakech upgraded our booking to an automatic vehicle without any choice being given, this resulted in a higher than expected deposit being taken. They also refused to charge my card in local currency, and used an unfavourable exchange rate in Euros. The car was not in a great condition, it had high mileage for a rental car, and it later transpired had a fault with the starter motor that had been disguised at pickup. It was also the smallest Economy vehicle we have had in 4 rentals this summer by far.
This all resulted in a more stressful than needed journey in a new country for our family.
However, the Rabat airport office resolved all of this superbly once we had arrived in Rabat by changing the vehicle for the category of our original choice to a much newer car and better condition.
The review scores relate to the original car from Marrakech airport. At the time of writing, no compensation has been offered or discussed with AVIS, despite an email to the Morroco reservations office.
About QEEQ:10.0/10
Booking was simple and straightforward on the app. The Price Drop Protector worked well. And saved us about 10%!
Personnel arrogant lors de la restitution de la voiture, une toute petite rayure au par choc avant que l'employé a accentué avec son doigt pour faire marcher la caution, un comportement qui m'a laissé perplexe, je ne louerai jamais une voiture chez ce fournisseur.
They refused to give me the car pretexting that my credit card is not working, although I have an international credit card with a limit higher than $10,000. Over the past years I rented a car many time and this was the first time I have been refused a car. You should seriously filter your partners as I am suspecting your partner of wrong doing. I am wondering how much cancellation you guys got from this partner. I managed to book another car from one of your partner’s competitors and surprisingly my credit card worked perfectly as you can see on the attached pictures. I already opened a case for that.
The car was in a very bad condition and a constant mechanical noise was heard during driving. Probably it wasn't very safe. Also Green Motion doesn't really have a counter at the airport, all documents/deposit needed to be done at the airport's parking lot, really not convenient. It was quite difficult to find the company's representative upon vehicle drop-off. Wouldn't use this company again.
On pick up there was long queues, and it took us almost just under 2 hours to be served in almost 38c marreckesh heat, the pick up location is in the car park, with no shelter, water or queues organisation! Just poor and humane, especially when you have kids! They knew how many people they have pre-booked and the times they are coming, so WHY ON EARTH they couldn’t just organise that better?!?!?!
Oui très longtemps aucun panneau 3 personne autour d un véhicule en train de fumer et de se foutre de la gueulle du client voiture non conforme à la réservation il me demande de faire 200km jusqu’à Casablanca pour récupérer le véhicule commander
Personne pour m accueillir a l arrivee. J appelle et la fille arrive 30mn apres elle m emmene dans un endrait "glauque" du parking de l aerport et j attends 40mn avec plein de types loiches qui tournent. Elle me demande en plus de l argent. Au final on le fait un contrat sur le capot de la voiture et au moment de prendre la caution avec leur tpe celuici refuse toutes mes cartes. Resultat: je vais ds le terminal et loue une voiture un peu plus chere autre part j ai perdu presque 2h dans l operation. Le prix c est bien mais ca ne fait pas tout. Vraiment une tres mauvais experience.
Pas de comptoir à l’intérieur du hall de l'aeroport, 1h00 d'attente pour récupérer la voiture qui ne correspond pas au modèle proposé lors de la réservation. Lors de la restitution du véhicule, j'ai demandé que l'on m'envoie une facture a l'adresse mail laissée et je suis toujours en attente de cette dernière.
The vehicle was terrible, very noisy with more than 180k. I waist 90 minutes to have another car, I paid an extra 50 euro and the 2nd was horrible too, AC very weak and noisy, no power, gear problem.
J'ai stressé un peu pour le faite de ne pas trouver un interlocuteur de green motion au terminal. J'avais oublié mon sac à dos dans la voiture, j'ai appellé la personne à qui j'ai remis la clé et au bout de 10 minutes me l'avez ramené à l'aéroport .
About QEEQ:10.0/10
Le service de la plateforme rapide et efficace . Mes compliments
Le loueur m’a fait attendre plus d’une heure à l’arrivee Pour la prise de la voiture. La voiture ne correspondait pas à celle que j’ai loué (j’ai eu une Dacia Logan à la place). Sinon tout s’est bien déroulé par la suite.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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