MARRAKECH CAR RENTAL REVIEWS

The car was not available at Marrakech airport on my arrival for unknown reasons. I had to wait over 3 hours and half in the heath at the airport to get a different car from the one I've booked. I could get to a business appointment in the north of morocco because of the delay. On the way back to Marrakech I had a random police check. the car's MOT was not done and I had to spend 30 minutes negotiating with the police to let me go. The car servicing light kept flashing for the whole two weeks as it needed servicing. I'm looking into asking for reimbursement of the rental money as I consider that the service that I had is not worth what I've paid at all.

The airport desk at Marrakech upgraded our booking to an automatic vehicle without any choice being given, this resulted in a higher than expected deposit being taken. They also refused to charge my card in local currency, and used an unfavourable exchange rate in Euros. The car was not in a great condition, it had high mileage for a rental car, and it later transpired had a fault with the starter motor that had been disguised at pickup. It was also the smallest Economy vehicle we have had in 4 rentals this summer by far. This all resulted in a more stressful than needed journey in a new country for our family. However, the Rabat airport office resolved all of this superbly once we had arrived in Rabat by changing the vehicle for the category of our original choice to a much newer car and better condition. The review scores relate to the original car from Marrakech airport. At the time of writing, no compensation has been offered or discussed with AVIS, despite an email to the Morroco reservations office.

Booking was simple and straightforward on the app. The Price Drop Protector worked well. And saved us about 10%!

Easy process.

Personnel arrogant lors de la restitution de la voiture, une toute petite rayure au par choc avant que l'employé a accentué avec son doigt pour faire marcher la caution, un comportement qui m'a laissé perplexe, je ne louerai jamais une voiture chez ce fournisseur.

RAS, très satisfait.

Tout s’est très bien passé, je recommande vivement

Nickel, au top

Good

Good

Únicamente que indiquen mejor su situación en el parking del aeropuerto, ya que compartía cabina con Sixt y el cartel era apenas de un palmo y por detrás del cristal oscuro. Trato educado =)

On pick up there was long queues, and it took us almost just under 2 hours to be served in almost 38c marreckesh heat, the pick up location is in the car park, with no shelter, water or queues organisation! Just poor and humane, especially when you have kids! They knew how many people they have pre-booked and the times they are coming, so WHY ON EARTH they couldn’t just organise that better?!?!?!

Voiture conforme à mes attentes, propre, récente

Service répond rapidement en cas de problème. Un grand merci à l’equipe Qui a su être présente lors de mon problème.

Oui très longtemps aucun panneau 3 personne autour d un véhicule en train de fumer et de se foutre de la gueulle du client voiture non conforme à la réservation il me demande de faire 200km jusqu’à Casablanca pour récupérer le véhicule commander

Horrible company Please miss it The guy who was meant to meet us at the exit never showed up . Called multiple times to number provided no answers either. Finally had to request some other travel company to locate the guy who was roaming around in parking lot with a visiting card size . However he picked us up then went to the office for paper which was not a issue but at this point he says that we have to pay 45 euros extra if dropping car at 6.30 am and another 10 Euros to clean the car at the end. This amount not mentioned until the car pick up. I rather pick up car directly at airport and drop off at airport rather than this scam which says so but not in real sense.

The customer service was very reciprocative but they don't have any control on these private car providers !

Good

Good

very friendly staff. keep the great work you do.

en general fue bien pero no hay un mostrador y yo no tenía tarjeta local para llamar; tuvieron que llamar desde otras compañías y lo mismo para la devolución del coche Asimismo, el coche no estaba lleno a la recogida (de hecho me indicaron que estaba a 6/8 pero estaba a menos y yo acabé dejando más de 7/8); debía dejarse al mismo nivel pero acabé dejando más porque es difícil acertar; prefiero la política lleno/lleno, es más justo

Air conditioning did not work. Were not at pick up location, had to call 3 times. Eftpos machine was broken and had to wait 2 hours till new one arrived

Thanks

J'ai stressé un peu pour le faite de ne pas trouver un interlocuteur de green motion au terminal. J'avais oublié mon sac à dos dans la voiture, j'ai appellé la personne à qui j'ai remis la clé et au bout de 10 minutes me l'avez ramené à l'aéroport .

Le service de la plateforme rapide et efficace . Mes compliments

I received a Dacia Sandero, I was a bit suspicious of the car deal because it was really cheap (marrakech airport). The booking, car and united rentacar turned out to be incredible. Amazing staff, a 1.4k€ deposit was made. Thank you !!

diRENT was more or less ok - not too bad not too good, just average. We got an acceptable vehicle which did the job. Pick-up process was fine as well.