MARSEILLE CAR RENTAL REVIEWS

Excellent service by Sabrina was very pleasant and helpful

Real easy to use.

Thankfully Hertz stayed open past midnight at MRS and I was able to pick up my vehicle !

Very long queue at the counter. Had to wait nearly an hour to pick the car up. However, the process itself was very smooth, the car was exactly as described, pretty much brand new and very clean.

I think it’s a really vile practice of goldcar to force you to buy their insurance online (there’s no other way to secure the booking online) then brazenly declare when you go to collect the car that the insurance you HAVE to buy is useless and will not cover you. I picked their cheapest cover and just bought my own (for about £12) but you could see the disappointment on the lady’s face when she couldn’t extort an extra £100 from me. If they’re going to use such money grubbing tactics why not just charge more for the rental? They really should be taken to court. I’m also still waiting for my credit card refund.

Like: Good clean car Good Value

Notre réservation s est globalement bien passée, mais nous avons encore eu une vente forcée soit disant Obligatoire,mais que nous n avons pas retrouvé spécifiée dans notre contrat: l obligation de payer 27euros pour soit disant avoir la flexibilité de rendre le réservoir non plein (une facturation de l essence éventuelle à remettre serait en plus retirée de la caution la restitution du vehicule). Nous avons bien eu une Twingo,pas de surclassement. Nous n avons jamais eu une voiture si petite toutefois.

The car listing showed Standard Crossover, Peugeot 3008 or similar. But the actual car was a Toyota CHR which is much smaller both in terms of seating capacity and luggage. And the navigation system was faulty.

Only query is that the returned Deposit was less than the original deposit paid with no explanation

Car was superb Service was excellent More instructions need on sat nav media Was offered the wrong car

Budget/Avis were amazing with both the collection and returning of the vehicle, The vehicle was great! It was a pleasure doing business with them.

The booking process was great, and all was as confirmed when collecting the vehicle. The price was also great. It was a pleasure doing business with Easyrentcars and I will definitely use them again.

I booked because the pick up was close to my hotel and I chose a Ford Focus because I drive one at home and would have found it easier to drive than another car. I was offered an 'upgrade' - a Jeep in bright metallic blue with all sorts of flap-doodles that I did not need. Luckily there was still a stick shift Renault Clio available and I opted to take that. There is always the assumption that the customer wants a 'new' car and every extra but having driven in French cities before one quickly notices that almost the only new cars are hire cars and that local drivers drive beat-up bangers and regard driving as a contact sport. I would be happier driving something that looked less conspicuous. In fact we were so anxious that we asked for the insurance 'up-sell'!

Personnel au comptoir désagréable. Forte incitation à prendre une assurance en plus qui ne sert à rien mais sans laquelle nous ne pouvons prendre le véhicule...

They told me to make an upgrade because they havent the car I rent. So when I returned the car, the amount was different. But I didnt ask to have an upgrade. So we complained in Niza and I home it resolve this problem.

Wasn’t sure if I’d get the car I’d been promised at such a low price, only downside was how long i had to que at the counter

Excellent service from start to finish, very easy to use

Au lieu d’une Twingo, on m’a d’emblée proposé un véhicule dont l’autoradio était en panne (sans me dire le modèle ni la marque du véhicule de substitution). J’ai accepté en précisant que j’avais juste besoin de pouvoir recharger mon téléphone. À ma demande, on m’a assuré qu’à part ça tout fonctionnait normalement. En montant dans le véhicule, j’ai constaté que le véhicule n’avait pas le plein... (aiguille au 3/4 de réservoir) Le véhicule présentait plusieurs coups et griffures sur la carrosserie et l’intérieur n’avait pas été nettoyé...

Firts of all we have a huge problem because Gold car litetally robbed us. I need you solve my rental because they charged us 10 times more of what se have reserved at my credit card.

Like: Very nice cars, clean, new, incredible rates! Many thanks
Dislike: /

Personnels très accueillant, service très rapide, je recommande rhodium à tout le monde