ABU DHABI CAR RENTAL REVIEWS

Like: Friendly and fair staff. The rented car was clean and drove like new. No issues on pick up or return.
Dislike: It's not easy to find in that that there is no visible Europcar logo on the outside and the building out of which they operate has a number of entrances. It took somewhat longer to pick up of the car even after all paperwork has been done. The price on Easyrentcars wasn't inclusive of VAT.

got a Chevrolet Spark instead of a Figo as booked. on the website the Spark is cheaper, so basically waited 2 hours to get a downgrade and without refund or apologies. When the supplier cannot be trusted, what are the options ?

Paid for Full insurance, provide CDM 500 AED. Plan

I had rented a small car, i wanted to upgrade, as i didnt expect such a small unstable car, Europcar chargred me too much... (300 AED in 10 days) comparing other compaines this to much for such upgrade ( i had upgraded to Toyota Yaris) Other point, I asked over the phone about the extra insurance, i asked if the insurenace other aspects such as theft wavier, windows, PAI....atc (same items with the easy rent car insurnace), and nit only the CDW they told me yes over the phone, even you charge 30 AED per day vs 20 AED from easy rent car i choosed to go with you, but when i purshazed my insurance they told me it only covers the CDW, so i paid more i took less...

Price is high for that type of car.

The Budget Staff at the Abu Dhabi International Airport were amazing. They were friendly, polite and very professional. They answered all my questions and also gave me local driving tips so I can avoid getting traffic fines. The picking up experience was amazing and took less than 30 minutes (the car was ready for us on time) and the drop off experience was even faster and smoother. The front desk staff even helped us with our luggage (they didn't have to but they went out of their way to do so). Very happy with Budget and 100% recommend this location to everyone. Special thank you to the front desk staff of Budget, you guys are making the customer experience that much better. Thanks and keep up the good service.

I didn’t got the car I had requested Unfortunately the car Nissan was an old car and have many scratches not good at all

Like: Car was new and in good condition. Best part is, got it at a great price after discount. The staff who showed us our car was friendly and honest.
Dislike: The staff at the counter could've been a bit friendlier (then again, it was close to midnight and they were probably tired). Although we took full coverage on the website, the staff at the counter still suggested we took a separate insurance at extra charge - which confused us as to why we should be taking 2 separate insurances. We decided to forego the offer of course.

It is the badest trial i have ever been I booked premium insurance online from easy rent but when i went to pick the car they asked me to pay 120 dirham more for insurance again or anything happen i will pay and i took more time to pick the car and the petrol tank wasnot full.

No car was smaller. Having booked a Mitsubishi eclipse (or similar) the Ford we got really didn't feel like it was in the same class. However we managed.

Seemed to take a long time doing paperwork at the desk. Aside from that all good.

Like: I would recommend Dollar. New Car.. Good Support