“Aircon wasn’t working and had to drive back to airport for a replacement car which was a big hassle”
About Budget:5.3/10
Aircon wasn’t working and had to drive back to airport for a replacement car which was a big hassle - no apologies or recovery service of any form by Budget.
The car was having a noisy bearing sound on speed 80 to 100 from rear tiers, steering wheel was shaking strongly on speed 120, tire conditions was poor.
The Budget Staff at the Abu Dhabi International Airport were amazing. They were friendly, polite and very professional. They answered all my questions and also gave me local driving tips so I can avoid getting traffic fines. The picking up experience was amazing and took less than 30 minutes (the car was ready for us on time) and the drop off experience was even faster and smoother. The front desk staff even helped us with our luggage (they didn't have to but they went out of their way to do so). Very happy with Budget and 100% recommend this location to everyone. Special thank you to the front desk staff of Budget, you guys are making the customer experience that much better. Thanks and keep up the good service.
“Not Happy with fuel charges on return - not informed”
About Budget:7.3/10
I was not very happy with the fuel charges upon the return of the car. When I rented the car and picked it up the associate did not explain that you have to bring the car back at the same fuel level that you picked it up. I could have filled it up myself and brought it back. I was charged the full fare of fuel for the difference. I think this was a way for the rental place to make more money. I was not impressed.
Like: Car was new and in good condition. Best part is, got it at a great price after discount. The staff who showed us our car was friendly and honest. Dislike: The staff at the counter could've been a bit friendlier (then again, it was close to midnight and they were probably tired). Although we took full coverage on the website, the staff at the counter still suggested we took a separate insurance at extra charge - which confused us as to why we should be taking 2 separate insurances. We decided to forego the offer of course.
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Nick Power
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View more >Dislike: The staff at the counter could've been a bit friendlier (then again, it was close to midnight and they were probably tired). Although we took full coverage on the website, the staff at the counter still suggested we took a separate insurance at extra charge - which confused us as to why we should be taking 2 separate insurances. We decided to forego the offer of course.
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