ABU DHABI CAR RENTAL REVIEWS

Good service at the pick up stage. worse service at the drop off stage (no person in charge, unclear process, lot of time waiting)

Good service, but the "better price" process didnt work

The layout of the airport meant that it was a long walk with limited signage to the car rental location. Once there, the process of getting the rental was simple enough. I was a little annoyed with the gentleman who showed me to the car as he demanded me to tip him despite only just arriving in the country. I only had a few dirhams but was made to feel that I had to give it to him.

Website sometimes contridicts itself in certain things. A little confusing to make the booking at first but next time will be easier hopefully.

Simple to rent. Took a higher deposit because it was not through Dollar direct, which was a little disappointing. Car was in great condition. To find the Dollar desk was easy. Car just outside in Mall carpark. But returning was difficult to find as the Mall has two parts and a mezzanine!

Easy and straight forward as always. good deal.

Car was ok but old and a little tired. They took additional payment and the repayment time was a little excessive in my opinion

Even taking the extra XS cover. I was still required to leave a large deposit? Maybe that is my misunderstanding.

So far so good

Easy pick up... Clean car... Easy drop off.. Cheap rates

This is my first experience with Europecar in Abu Dhabi and i will always use Europecar for this destination.

Super easy and smooth booking

Great service from in terminal office

All good

Can’t stand the small print of paying for airport fees that are not mentioned previously or in contract won’t use again

The car is terribly uncomfortable and consumes a lot of petrol.

I've never experienced any difficulties with Thrifty in the past, but here in Abu Dhabi. It started with the pick-up. I was an hour earlier then indicated and this gave already difficulties while the car was ready. Finally I was an hour late due to d-tours because of road works and a crying baby that required a bottle. Without any empathy I had to pay 189 AED extra for that single hour which also included 26AED Parking costs which is nowhere described! which is equal to 2.5 days rental... Where

Not all details about the terms and conditions where shown. I.e. Parking costs that have to be paid where not clear.

Excellent Budget car rental at Abu Dhabi airport with great customer service, car condition and everything went very smoothly.

Excellent booking process and best price in comparison to other online brokers.

personnel très aimable et efficace

Car met the expectations, was in good condition and relatively economical on petrol

Smooth app

Awful service Didnt have the available care despite me ringing to confirm before hand I had to wait 2 hours for the car I booked and it was in terrible condition

Hidden charges that were not mentioned in contract or included in surcharges DREADFUL ripped off

Depending on customer service . Last year was bad in Dubai .

Hired an Infinity. Avis gave us a Jaguar. Amazing car. Outstanding service. Really appreciated the whole experience.

it was a very pleasant experience and i am looking into repeating it, many thanks.

thank you for being fast on response to my questions, and i hope you all good, thank you for your service.

I was given extremely dirty car