WARSAW CAR RENTAL REVIEWS

I would like to mention both of the representatives at "Green motion", both called Ana. Those two helped me a lot, they were very welcoming, solved all the problem quickly, theire service was excellent, and i have no doubt that because of them i will continue to be a "Green motion" customer...

The price was the cheapest that could be obtained, the platform was very easy...

Provided a car of a higher class (I ordered a class with manual transmission and gave Toyota avensis with automatic). The car is super clean and in good condition.

Very happy with the price I paid. Check-in and pick-up went very well too. BUT.... the drop-off was not a nice experience. I had to wait 20 minutes. then the whole process took another 20-30 mins. The guy was very young and clearly didnt have much experience. He spent a lot of time and started showing me some micro-small scratches incl. on a roof, suggesting it was all my fault. If I knew that, I would have examined the car very carefully during the pick-up, documenting everything. He wanted to charge me 270 PLN on the spot but I refused because it was nonsense. Luckily, in the end the company didnt charge me anything on top but it was stressful anyway.

The car was in good condition and at a good price. Thanks for you att. Wojtek.

Everything went well and a very good price. He had never gotten such a good price.

Dissapointing Green Motion are presenting me with photo evidence of damages dated before my rental.

The rental agency try to rip me off by paying the damages I didnt do. Also I took the damages cover insurance and dispite the insurance they try to make me pay about 600 euro. Its scandalius. I follow you the message they send me

Car was ok & staff also . Money I believed was taken at the beginning, but I was wrong:-((( BEEN TAKEN 2 DAYS AFTER I DROPPED. Normally I should be happy, but nobody explained this & have unexpected problems!

Condition have to be specified better. My flight was late and Green motion released the car.

The Express car rental office in Warsaw airport was close upon our our arrival at 2:30pm. We had to wait over 1 hour before someone showed up after our repeated phone calls to the number left on the office counter. The person who arrived had no customer service skills, did not acknowledge our wait time or even apologize. On top of it he was very rude and unprofessional. We had to sign all the documentation for our car rental prior to viewing the car. The car they offer was BMW3. As per our agreement when booking we should have been given an Infinity Q50 or similar luxury car. When we went to pick up the car we were in complete shock. The car from outside was complete dirty, covered in mud and dust as if it had not been cleaned from the previous renter (picture attached). What was most shocking was that the tires were almost completely bald and not safe to drive. Some tires had zero tread. This is not only unsafe but also illegal to drive with. With odometer of the car was over 120,000km. We immediately contacted the office however the guy who provided us with documents left right away and closed the office again. We contact the main office with our concerns and that we refused to use the car for safety reason as well as the general condition of the vehicle. The lady who answered the phone advised us that they do not have any cars to replace the current one and advised us to simply drop off the key and she will cancel the rental. This was by far the most shocking customer service we have ever experienced at a car rental facility in any airport we have been in around the world. It absolutely blew my mind. There was no one at the kiosk office at the airport to deal with. They left us with a horrific car in an unsafe condition after making us wait for more than 1hr at the airport after already traveling for 20 hours. We dropped the key off and went to Euro Car rental to rent a vehicle which came in immaculate condition and only 6,000km

Things I didn't appreciate (actually I was very upset about them) with Green Motion are? 1. Long list of damages an price list to review and accept 2. Expactation that I will prepay for cal wash or I will do it before droping off !!!! 3. Tank wasnt full and expectation that I will match the same fule level at drop off.

I don't understand why the paper documents are not all complete for our arrival. I book a rental car 5+ times a year and this would be an easy way to speed up the process. The company has all of my details when I book online. Please use this to prepare the documents so I don't need to redo it. Otherwise the staff are lovely, vehicle is very good, nice and new. The location is easy to find and drop off process is also very easy. The value for money is brilliant.