14 Car Rental Brands in Warsaw, Poland

Reviewed: November 15, 2022

Highly recommended.

Reviewed: May 13, 2019

The Express car rental office in Warsaw airport was close upon our our arrival at 2:30pm. We had to wait over 1 hour before someone showed up after our repeated phone calls to the number left on the office counter. The person who arrived had no customer service skills, did not acknowledge our wait time or even apologize. On top of it he was very rude and unprofessional. We had to sign all the documentation for our car rental prior to viewing the car. The car they offer was BMW3. As per our agreement when booking we should have been given an Infinity Q50 or similar luxury car. When we went to pick up the car we were in complete shock. The car from outside was complete dirty, covered in mud and dust as if it had not been cleaned from the previous renter (picture attached). What was most shocking was that the tires were almost completely bald and not safe to drive. Some tires had zero tread. This is not only unsafe but also illegal to drive with. With odometer of the car was over 120,000km. We immediately contacted the office however the guy who provided us with documents left right away and closed the office again. We contact the main office with our concerns and that we refused to use the car for safety reason as well as the general condition of the vehicle. The lady who answered the phone advised us that they do not have any cars to replace the current one and advised us to simply drop off the key and she will cancel the rental. This was by far the most shocking customer service we have ever experienced at a car rental facility in any airport we have been in around the world. It absolutely blew my mind. There was no one at the kiosk office at the airport to deal with. They left us with a horrific car in an unsafe condition after making us wait for more than 1hr at the airport after already traveling for 20 hours. We dropped the key off and went to Euro Car rental to rent a vehicle which came in immaculate condition and only 6,000km

Reviewed: August 29, 2022

Explanation of location is missing!

Reviewed: July 21, 2022

They abused my deposit for petrol filling after returning the car unfairly with fake huge amounts I don’t recommend this company any more They are untrustworthy

Reviewed: December 17, 2019

The inconvenience was that you need to wash the car yourself, which is not convenient when you rushing to the airport and it’s raining. Otherwise it is good value for money. The car is spotless too.

Reviewed: November 1, 2019

Everything worked really well apart from returning the vehicle when they queried a tiny scratch on a wheel arch - it seemed like they were trying to find something to charge us with. We stood our ground and eventually they relented, as we knew this hadn't happened whilst in our rental. This could have been avoided if they had gone around the vehicle with us when we collected it.

Reviewed: October 23, 2019

Really easy keys pick up in the terminal. It did take some time to find the car in the parking lot.

Reviewed: December 11, 2019

Car was in good condition, had some fuel in tank, car was clean in and out, however front windshield wasn't the cleanest one(from inside), be aware to check all the damage and take detailed pictures as they will find everything they can to claim money for damage you haven't done. After short discussion they have let go of this. It's good idea to have extra insurance.

Reviewed: May 25, 2022

The pickup desk in the hotel lobby just across the airport.

Reviewed: December 1, 2021

Polite and professional, nice people to deal with. No quibble, no hassle.

Reviewed: November 12, 2021

There was an error information for the place of the pick-up! That is unacceptable! That was the reason for the long pick-up time. However, the final renter - who was trying to find me - was very kind in the situation.

Reviewed: August 20, 2020

Despite I dropped the car back during office working hours nobody showed up to inspect her. 8 hours after I returned her, she was still not checked in. I had to call the office to remind them to check in my rented car.

Reviewed: March 10, 2020

The car inside was not very clean, bad smell. There was no windscreen washer fluid. The tank was not full as in description of booking. The car had some unmarked scratches at the pick up. When dropping off, they tried to blame me for a scratch which had already been there. After pointing that out, the person kneeled down and found a small scratch underneath, however they don’t do that during pick up. They quoted me about €100 plus €50 admin fee ??? where a touch of T cut would polish it off. Completely disappointing.

Reviewed: February 18, 2020

Everything went smoothly. Customer service was good and we very enjoyed our car experience! Car was excellent condition and couldn't fault a thing!

Reviewed: December 17, 2019

You need to call the company before you pick up the car. They do not have an actual stand at the airport so they just either walk around the airport or parking lot. I was really surprised as the cars were new and in great condition. Everything is electronic - you sign on mobile device etc.

Reviewed: November 26, 2019

Great experience as usual, highly recommend this company, stress free rental

Reviewed: August 12, 2020

Great company, excellent customer service.

Reviewed: July 14, 2020

Very good service!

Reviewed: May 15, 2019

לא קיבלנו את הרכב בדרגת פרמיום

Reviewed: July 7, 2020

use them all the time, very professional , slightly more expensive but always trouble free

Reviewed: January 5, 2020

One of the fastest check-in and check-out. Just come in and everything is ready within max 5 minutes. The problem was only to find the car because the parking has so many areas. Even people who rented the car near me was looking for few minutes "where my car is?". Extra thing was: no need to clean the car without any extra fee (what another rental car companies has in Warsaw).

Reviewed: August 29, 2019

Hertz Warsaw as usually presented very high standard of service. The gar that I got was nearly new and in perfect condition. I was also treated to a little upgrade to Seat Leon, which I found to be a good drive.

Reviewed: June 19, 2019

Aways great service and quality.

Reviewed: February 21, 2020

I order tyota auris i get nissan juke so nice big and clean car Staff helpful and come with is to pick up the car

Reviewed: November 13, 2019

Lovely stuff and All went smooth and quick. Thanks

Reviewed: February 21, 2020

All good

Reviewed: January 4, 2020

I consider Panek car provider as the best at the Warsaw Okencie airport. People there are very helpful in reception and very easy in the process of returning the car. This company certainly cares about customer. This a second time I rented with Panek an I'll do it the next time in a few months. Panek is completely different from the Green Motion rental company (Warsaw Okecie Airport) which is steeling money from the costumers by charging them hundreds of dollars for imaginary scratches while refusing to provide any any documentation of it.

Reviewed: October 9, 2019

AVOID AT ALL COST. Dishonest to downright fraudulent rental place. They found small scratches on the car after I have returned it, charged full deposit (which is $500, way more than this should be charged), and refused to release ANY documents that would let me file an insurance claim against my travel insurer. They operate this "preagreed upon penalty" which basically means that if there's ANY damage (like $10 worth of damage), they will charge you full deposit and don't have to give you any documents. Maybe it's legal in Poland, but it is not how international insurance companies and car rental companies operate. Renting from this place you risk getting overcharged for any damage (we're talking kind of damage that in US would just be ignored) and no way to claim your insurance on it. FWIW, I asked a friend, Polish lawyer, if I have any recourse - she said that I could sue them if I wanted, but altogether I should've asked first before renting, because they have the worst opinion locally.

Reviewed: September 21, 2019

We got a free car upgrade, which was nice! It was our first time using panek, and to be honest it was great! Would definitely recommend them.

Reviewed: August 18, 2019

Fraud company.

Reviewed: August 8, 2019

Finding my way back to the car rental parking at Warsaw Chopin airport was a terrible experience

Reviewed: June 11, 2019

Everything was great, the car as booked

Reviewed: April 27, 2019

Car was ok & staff also . Money I believed was taken at the beginning, but I was wrong:-((( BEEN TAKEN 2 DAYS AFTER I DROPPED. Normally I should be happy, but nobody explained this & have unexpected problems!