17 Car Rental Brands in Chitose, Hokkaido, Japan

Reviewed: July 14, 2024

Everything is good, they insisted to check the petrol receipt at the return station.

Reviewed: March 6, 2024

I wanted to get ETC card and Hokkaido Pass, but the communication was not so smoothly gone through. However, overall, it was a pleasant business with them.

Reviewed: December 24, 2023

Easy pick up and check in process. The shuttle is super easy to use at New Chitose Airport to the car rental location!

Reviewed: October 16, 2019

The service attitude is acceptable.

Reviewed: October 9, 2019

There was no one at the airport counter on the day of rental. Thanks to the kind help of the Japanese staff from the neighboring brand, I was able to take the bus to the rental company.

Reviewed: May 12, 2024

It's okay.

Reviewed: October 7, 2019

The pick-up process was lengthy, but returning the car was very easy.

Reviewed: April 11, 2019

Place was clean, and the staff were polite

Reviewed: March 2, 2019

Very good.

Reviewed: August 13, 2018

Good service

Reviewed: April 20, 2024

couldve been quicker

Reviewed: September 17, 2019

counter staff were helpful and detail in their explanation. car return was smooth and quick

Reviewed: May 10, 2019

Good car, cheap for fuel, good price. Staff were very helpful (see above). GPS very frustrating to operate (almost no English).

Reviewed: May 6, 2019

Overall car rental wise was good. Pickup and dropoff was convenient and on time. Would recommend to use this company next time.

Reviewed: November 1, 2018

Excellent. They also speak Chinese.

Reviewed: December 27, 2023

Excellent experience !

Reviewed: December 24, 2023

The cars are not at airport and we had to take shuttle bus for 15 mins. Waiting time for shuttle meant that total 30 mins was spent getting to counter and keys

Reviewed: September 8, 2017

You only need a driver's license issued by a contracting country of the 1949 Geneva Convention and an IDP. The passport doesn't need to be issued by the same country.

Reviewed: December 22, 2022

The staff couldn’t speak or understand English but they could use google translate.

Reviewed: December 29, 2019

Although there were some language barriers, we were able to understand each other. The staff was very friendly and even gave me a ride to the JR station after I returned the car.

Reviewed: August 23, 2019

The staff explained everything in detail and had a good attitude. The only issue was having to back up a few kilometers to the rental location, which was unexpected.

Reviewed: October 11, 2016

Good service and friendly attitude. They recommended a highway toll package suitable for our trip.

Reviewed: July 27, 2019

the free shuttle bus provided by the new chitose airport does take a while to travel to Samurai shop as its last stop in the car park, will be good if Samurai can be more explicit on describing when to get off the shuttle bus, as the driver doesn't really understand English

Reviewed: July 26, 2019

I have an early flight and had to return my car before 830am. I had wished there is a key box to safeguard the key. I placed the key in the car instead. Love the staff and their services. I would use them again!

Reviewed: June 30, 2019

They were good except they forgot to provide us with the free Japan highway ECT card for tolls

Reviewed: April 26, 2019

全てにおいてストレスなくスムーズでした。 また機会があるときは使います。

Reviewed: February 27, 2018

Very patient despite communication issues

Reviewed: February 25, 2019

We arrived in Sapporo very late, but the staff was very professional.

Reviewed: October 30, 2018

The service attitude was good, no need to queue, and the airport transfer was well arranged.

Reviewed: October 25, 2018

Despite their limited English, the service attitude was quite good.

Reviewed: August 23, 2018

The wait time was a bit long, but the service attitude was good.