“Once I found the pick-u location, everything went smoothly.”
About Easirent:9.0/10
I waited for. Bit but no longer than is normal, and they seemed to be expecting me which was good. The paperwork took a bit of getting through I felt compared with hires i have had overseas. other than that the staff were helpful, customer oriented and accommodating.
One thing, and this is a constant gripe of mine - can booing platforms and car hirers get a grip over the ‘additional’ insurances’ - just other wrap it all up in the initial cost and be truthful about it, or leave it out and stop trying to frighten people in to buying an expensive addition so that commission can be made.
About QEEQ:10.0/10
See the comment about additional insurance - what a pain in the backside.
“Refused my Sapphire Preferred Visa because it wasn't "embossed" - wanted 50 pounds to use debit card”
About GREEN MOTION:2.0/10
Don't use this place. Seems like a scam. Refused my (perfectly good) Visa because it didn't have raised numbers. Then said they could use my debit card for 50 pounds more. This was a one day rental. Also, "green" angle seems totally fake.
The staff member who served me was new and it took us nearly an hour to get the car. They wanted a £1200 deposit unless I took out additional insurance and the manager (Solomon) would not accept my card as it was not embossed (it is from Starling - the no. 1 online bank), This was clearly just a ploy to make me take out additional insurance (£34 a day) in order to reduce the deposit to £400 (which I could pay from my debit card). During the extended period we were there I saw several people having similar issues. I paid for the enhanced insurance from you when I booked. I have my own car insurance and I have a stand alone car insurance policy specifically for rentals as I travel so frequently. Additional insurance is totally redundant. They are con artists.
“Cheap but you may not be able to pick up the car on time/ same day”
About Easirent:5.7/10
No cars were available at booking time for myself or another customer. I was told to call ahead later that day or come back the next day. A higher class car was however, available for the customer behind me, by which time I had to leave with alternative transport. Couldn’t help but doubt that better cars were available but not offered even though it wasn’t the customers fault.
“Great car, but confusing and disrespectful service at pick up”
About GREEN MOTION:7.7/10
Our experience at pick up was horrible. There were 4-5 other costumers present when we were, and all of them were angry and engaged in arguements with the counter staff. The terms and conditions misled me: I didn’t realise I needed a passport in addition to drivers licence photo card in order to collect the car. They let me have it anyway for an additional £300! I was tired and just went with it...
The most important thing was the great personal service given by the staff, including the person who picked my up and the guys I met at the office. Unlike some other rental companies I dealt with before discovering Easirent everything was upfront and straightforward . I have hired from you a number of times in the past and I will certainly be doing so in the future. Easirent is my first choice whenever I look for car hire.
Signs to rental cars at Glasgow airport are small and confusing.There is no signage at all over the pick up building, nor arrows if arriving by car.Apparently that has to do with airport.
We had a flat tire and had to make calls to four different agencies, starting with the rental site in Glasgow, before we got a new tire. It would have been much easier and faster if a spare tire was in the car. The kind gentleman who finally brought us a new tire said it was a frequent issue with rental cars.
“Easy to book, very pushy sales pitch, bit of scaremongering for insurance products”
About Easirent:8.3/10
Easy booking, waited a while to be picked up at airport however Brian was very good. Very polite and good fun. Car not ready on collection and had scratches all over it plus a duct taped wing mirror. Very pushy sales pitch to sell insurance excess. Very one tracked into selling products. Otherwise not very engaging at all. Overall car was good, worked out more expensive than estimated. Lots of add ons and small print. Staff just need to relax and explain things without rushing into selling XS protection.
I was disappointed to find that Green Motion doesn’t even have any Passat wagons in its fleet - why base your bookings on a car you actually don’t have?
The cost of adding a second driver was excessive. We were booking the car for 22 days, to charge nearly AU$400 for a second driver was straightforward gouging. Had I factored this cost into the rental I would probably gone to a different company.
It was raining when we collected the car and continued to rain for several days so we could never really see if all the marks on the car were listed on the rental agreement.
When returning the car the time taken to try to identify extra marks on the car was excessive. We really got the feeling you were simply looking for something to charge us extra for as we were aware that you had no intention of having any minor marks fixed. Luckily we had not damaged the car in any way and there were no problems that had not been put on the contract.
“Excellent price for a clean car near Airport, but retrieved coming from downtown”
About Easirent:10.0/10
All worked out well. Surprisingly so, as the car was ridiculously inexpensive.
One caution: We did not ride their shuttle to and from AP. We took Uber from downtown to this place, as downtown rentals were almost 10x this price. On returning no uber was available but Easirent called us a cab which arrived in a few minutes. The charge back to downtown was same as Uber.
I would do this again in a minute...
About QEEQ:10.0/10
All was great, including the all-inclusive insurance package that was similarly cheap.
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