Lovely man at the counter, gave us a slightly bigger car than we had booked as he thought it would be easier as i had a bicycle and it was a brand nee car so was lovely. Explained the toll road process, didnt force insurance on us like some agencies have in the past. Very happy.
About QEEQ:10.0/10
Easy booking, great prices, love the price drop guarantee. Will use for all my bookings now.
The car is in bad condition. I rent 4 door economic car, but receive 2 door fiat 500. Even worse, the car can’t speed up as expected. The cover for gas refill can’t close firmly which put us in dangers
Europcar could not provide the reserved SUV. The first female counter staff told me that the reserved car was not returned by the previous car hirer. She then recommended a BMW X6 with additional cost Euro 300 per day but it was on promotion on that date that it was reduced to Euro 200 per day. I refused her recommendation. After about 15 minutes, she said there was only one car, but not SUV, was available. I checked that it was only a four doors car. I therefore complained the bad service of Eourpcar. Later a male duty manager came to me and said my reserved SUV was broken down. It was the different explanation to the former female staff. He was fooling around about 10 minutes and approached me again that a 7 seater car could be provided to me. He leaded me walking around about 5 minutes to find the car but he did not exactly know where it was. I waited at the office for about 5 minutes again. Eventually we checked the car and I accepted.
A very unhappy experience with the service of Eoropcar. I will never hire car from this worst company again no matter go to where and will tell my friends not to use this company as well.
About QEEQ:8.0/10
Easyrentalcars is user friendly as it could provide all necessary information to the reader
La voiture réservé n'était pas celle reçu au Portugal.
Une attente 1h30 sur place c'est horrible, peu de chaises, pas de place. Faire attention sur tout sur place.
“Terrible, I had to change the car during the rental due to maintenance lights.”
About Rhodium:3.0/10
I hated it, they did not accept my credit card, because "there was not my printed name on the card". Then they would not accept my AMEX. Then luckily I had a spare card with sufficient funds. I almost lost my booking and would have a no-show.
This rental company did not accept free driving in Spain. The car lights of maintenance turned on.
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L.Richardson
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