WARSAW CHOPIN AIRPORT CAR RENTAL REVIEWS

לא קיבלנו את הרכב בדרגת פרמיום

Very bad rental oriented only to draw money from the customer under any pretext. No contact at handing the car although they work around the clock. Generally these are scammers and not car rental.

Everything O.K

Aways great service and quality.

Perfect booking process, fast and easy.

Very difficult to find the right spot in the garage, no signs directing where to go. All spots taken when ultimately found. I had to park somewhere else. Had I less time until my flight, I would be late. Also, in the airport, it is hard to find the right way to the garage with cars for rent.

No one in offfice !!! Had to wait over one hour

Everything was great, the car as booked

They did not came to give the car only in the morning

Very good

The car was in good condition and at a good price. Thanks for you att. Wojtek.

Everything went well and a very good price. He had never gotten such a good price.

Car was definitely not ita own class. Corolla for intermediate?? Seriously so what is passat? And car was full of scratches.. Stuff wasnt helpful at all

very friendly counter staff, highly recommended

Staff not amiable. They changed manual car in automatic car without ask me my opinion. 40 zlotys of charges because I use à débit card.

Perfect

Waited for 2 hours. First told that the issue was with a customer who had returned a dirty car and the upon returning was told there was an issue with the delivery staff. Incompetent staff. Liars and uncompationate staff.

The girl at the counter didn’t know what she was doing, after 11 hours flying with 2 little kids it took about 30 minutes to get my car, plus it was long way to walk to the car with my suitcases and 2 kids. It was very weird that I had to pay to clean the car.

the worst car rental on earth, I can't wait till they go out of business.

great service helped me resolve all my problems

Rien à dire, tout était parfait. Merci

I’m very happy with the company, I’ve had a new car and great customer service, highly recommended

Great website, highly recommended

The Express car rental office in Warsaw airport was close upon our our arrival at 2:30pm. We had to wait over 1 hour before someone showed up after our repeated phone calls to the number left on the office counter. The person who arrived had no customer service skills, did not acknowledge our wait time or even apologize. On top of it he was very rude and unprofessional. We had to sign all the documentation for our car rental prior to viewing the car. The car they offer was BMW3. As per our agreement when booking we should have been given an Infinity Q50 or similar luxury car. When we went to pick up the car we were in complete shock. The car from outside was complete dirty, covered in mud and dust as if it had not been cleaned from the previous renter (picture attached). What was most shocking was that the tires were almost completely bald and not safe to drive. Some tires had zero tread. This is not only unsafe but also illegal to drive with. With odometer of the car was over 120,000km. We immediately contacted the office however the guy who provided us with documents left right away and closed the office again. We contact the main office with our concerns and that we refused to use the car for safety reason as well as the general condition of the vehicle. The lady who answered the phone advised us that they do not have any cars to replace the current one and advised us to simply drop off the key and she will cancel the rental. This was by far the most shocking customer service we have ever experienced at a car rental facility in any airport we have been in around the world. It absolutely blew my mind. There was no one at the kiosk office at the airport to deal with. They left us with a horrific car in an unsafe condition after making us wait for more than 1hr at the airport after already traveling for 20 hours. We dropped the key off and went to Euro Car rental to rent a vehicle which came in immaculate condition and only 6,000km

Car location at the huge multi storey airport car park is bit confusing hence long pick up time. Signposting from car park lift to the Surprice's parking lot would help.

Easy and user friendly

Waited over 1 hr .Was difficult to find car on parking lot .We get a key in the office ,could’t find anybody in the garage.Somebody should take us to the parking lot .Return was easy.,but don’t give us any receipt.We are waiting for deposit $900 they took from us.Be sure when you return a car they give you a receipt.

Friendly staff, fast check in and (!) good fuel price if you would like to have x to 0 policy.

My faviurite car rental app.