23 Car Rental Brands at Warsaw Chopin Airport (WAW)

Reviewed: November 15, 2022

Highly recommended.

Reviewed: May 13, 2019

The Express car rental office in Warsaw airport was close upon our our arrival at 2:30pm. We had to wait over 1 hour before someone showed up after our repeated phone calls to the number left on the office counter. The person who arrived had no customer service skills, did not acknowledge our wait time or even apologize. On top of it he was very rude and unprofessional. We had to sign all the documentation for our car rental prior to viewing the car. The car they offer was BMW3. As per our agreement when booking we should have been given an Infinity Q50 or similar luxury car. When we went to pick up the car we were in complete shock. The car from outside was complete dirty, covered in mud and dust as if it had not been cleaned from the previous renter (picture attached). What was most shocking was that the tires were almost completely bald and not safe to drive. Some tires had zero tread. This is not only unsafe but also illegal to drive with. With odometer of the car was over 120,000km. We immediately contacted the office however the guy who provided us with documents left right away and closed the office again. We contact the main office with our concerns and that we refused to use the car for safety reason as well as the general condition of the vehicle. The lady who answered the phone advised us that they do not have any cars to replace the current one and advised us to simply drop off the key and she will cancel the rental. This was by far the most shocking customer service we have ever experienced at a car rental facility in any airport we have been in around the world. It absolutely blew my mind. There was no one at the kiosk office at the airport to deal with. They left us with a horrific car in an unsafe condition after making us wait for more than 1hr at the airport after already traveling for 20 hours. We dropped the key off and went to Euro Car rental to rent a vehicle which came in immaculate condition and only 6,000km

Reviewed: August 29, 2022

Explanation of location is missing!

Reviewed: July 21, 2022

They abused my deposit for petrol filling after returning the car unfairly with fake huge amounts I don’t recommend this company any more They are untrustworthy

Reviewed: December 17, 2019

The inconvenience was that you need to wash the car yourself, which is not convenient when you rushing to the airport and it’s raining. Otherwise it is good value for money. The car is spotless too.

Reviewed: October 23, 2019

Really easy keys pick up in the terminal. It did take some time to find the car in the parking lot.

Reviewed: September 26, 2019

This worse car rental car company in the world they charged my visa 200 dollars for extra insurance . I arrived from Canada to Poland with everything already payed hotel car rental everything!!! I told the person working at green motion car rental I don’t need extra insurance I have it with my visa !!!!!! Then he says I have to buy the extra insurance or I don’t get the car !!! Absolutely a joke ! I Will never use this company agen never !!!!! Absolutely garbage!!!!

Reviewed: August 18, 2019

The girl at the counter didn’t know what she was doing, after 11 hours flying with 2 little kids it took about 30 minutes to get my car, plus it was long way to walk to the car with my suitcases and 2 kids. It was very weird that I had to pay to clean the car.

Reviewed: May 25, 2022

The pickup desk in the hotel lobby just across the airport.

Reviewed: November 12, 2021

There was an error information for the place of the pick-up! That is unacceptable! That was the reason for the long pick-up time. However, the final renter - who was trying to find me - was very kind in the situation.

Reviewed: July 14, 2020

Very good service!

Reviewed: May 15, 2019

לא קיבלנו את הרכב בדרגת פרמיום

Reviewed: July 7, 2020

use them all the time, very professional , slightly more expensive but always trouble free

Reviewed: January 5, 2020

One of the fastest check-in and check-out. Just come in and everything is ready within max 5 minutes. The problem was only to find the car because the parking has so many areas. Even people who rented the car near me was looking for few minutes "where my car is?". Extra thing was: no need to clean the car without any extra fee (what another rental car companies has in Warsaw).

Reviewed: August 29, 2019

Hertz Warsaw as usually presented very high standard of service. The gar that I got was nearly new and in perfect condition. I was also treated to a little upgrade to Seat Leon, which I found to be a good drive.

Reviewed: June 19, 2019

Aways great service and quality.

Reviewed: March 10, 2020

The car inside was not very clean, bad smell. There was no windscreen washer fluid. The tank was not full as in description of booking. The car had some unmarked scratches at the pick up. When dropping off, they tried to blame me for a scratch which had already been there. After pointing that out, the person kneeled down and found a small scratch underneath, however they don’t do that during pick up. They quoted me about €100 plus €50 admin fee ??? where a touch of T cut would polish it off. Completely disappointing.

Reviewed: February 18, 2020

Everything went smoothly. Customer service was good and we very enjoyed our car experience! Car was excellent condition and couldn't fault a thing!

Reviewed: November 26, 2019

Great experience as usual, highly recommend this company, stress free rental

Reviewed: October 24, 2019

The car was new and excellent and it was in a higher category than booked. Pickup was perfect. At return, the agent declared that the vehicle was scratched although it was returned in perfect condition and the scratches were imagined. We took photos and will vigurously contest the charges.

Reviewed: October 14, 2019

Good experience, helpful staff.

Reviewed: January 4, 2020

I consider Panek car provider as the best at the Warsaw Okencie airport. People there are very helpful in reception and very easy in the process of returning the car. This company certainly cares about customer. This a second time I rented with Panek an I'll do it the next time in a few months. Panek is completely different from the Green Motion rental company (Warsaw Okecie Airport) which is steeling money from the costumers by charging them hundreds of dollars for imaginary scratches while refusing to provide any any documentation of it.

Reviewed: September 21, 2019

We got a free car upgrade, which was nice! It was our first time using panek, and to be honest it was great! Would definitely recommend them.

Reviewed: May 30, 2019

Car was definitely not ita own class. Corolla for intermediate?? Seriously so what is passat? And car was full of scratches.. Stuff wasnt helpful at all

Reviewed: June 11, 2019

Everything was great, the car as booked