Malaysia Car Rentals

Great

まあまあ良かった。

Car was in good condition. However, counter staff service could have been better.

The car I received was two months old and was in its great condition. The only setback is the car being under power but that is not the primary concern. The service crews were excellent and they are following throught our journey to ensure we are safe and sounded.

On general everything was alright. But the car fuel wasn't pump full as stated in the agreement. End up we need to find a nearest petrol station to for refueling.

Good communication, clean and relatively low mileage car, recommended.

It was very difficult to get this car rented as I walked around the airport and did not see a counter for them. Luckily I went to the tourist info center and they called and I found the agent. Again very time consuming and difficult to get someone. Upon returning the car, I called in advance and had to wait for someone to arrive at curbside of the arrival area.

Can’t be easier to rent a car. Very efficient and fast processing. Car returning is just so easy, just park the car, return the key and ready to go.

Easy to find staff upon arrival and smooth process.

i would NOT recommend them

good

Friendy staff customer service . Explanation clear .

The only problem it was about the car it’s got a lot of Scratches and the car clearly had an accident before and the engine was not good enough especially when going up to the heights road, except that the employee of the company was very good and the procedures were easy and simple.

Found car interior to be very dirty this time around - doors, mats and flooring. Company didn’t seem to have cleaned it after the previous renter. Small cockroaches came crawling out on second day.

始めは心配で、結局は最高です。

Good customer service.

All good and wonderful

No comment... All was good n perfect...

Staff are friendly and professional. The model that I rent is Proton Exora. I don't have any expectation on the Malaysian basic 7-seater car. However, it's over my expectation. The car condition is great, it's clean and pretty new. When I loaded all luggage and passenger, this small engine 7-seater still capable to handle it well. I shall definitely use Galaxy asia service again.

The whole experience is great. We paid rm280 for 4 days, which is a real bargain. The car is clean and the engine is smooth. The personnel at the counter was very helpful. Overall, we give it 5 star.

Suria don’t have counter at Senai Airport. Credit card machine didn’t function. Very old.

Good service,

Almost perfect. Refuelling panel door was stuck. That was the only glitch.

早い対応でした

Friendly staff

So far everything is smooth and the process is simple.

Staff was helpful to go through the car prior to the collection

On time and good service

We collected the car during midnight, there is only one person working. Thus make the process slower.

Difficult to find the rental car pick up location. No signs in airport. We walked around for 20 to 30 minutes before we found someone who knew where to direct us.

Vickey Chia is a very nice staff who is very friendly and helpful. She was very patient to answer all my questions. When I didn’t know how to drive to petrol station from airport, she even drove and lead me to the station. I should special thank to her for all support she provided. All the best to Vickey and SURIA.

Excellent service from picking up the car and returning the car. It is v easy and convenient. The staff are friendly. Cars are clean.

Waited long for the pick up at airport.

Good value for money

Need to wait extra 30 mins for my car.

Ordered 2 cars but just 1 available when I arrive. I need to wait extra 30 mins for the 2 nd one

The car is new and in good conditions. Is just that the key’s battery was low. Hope that they can replace the battery. All in all everything was great

The car shown in the platform is Audi A1 or similar but I was given a Honda City. There is no way Honda City is similar to Audi A1. I did asked Paradise, they say they do not have Audi in the car listing and certainly will not put that in platform. I do not know which side has problem. The apps or the car rental company.

The excess for incident happen if not purchase full insurance is high at RM2500, it’s the highest I know from my experience compare to RM90 plus daily rental

I changed my flight and need to contact Europcar in KLIA to change pick up time. Firstly, the phone numbers listed on Europcar website for the KLIA station is either outdated or outright wrong because when I call many times but no answer. Write to Europcar website with all the booking details Multiple times and I heard nothing back. When I posted my dilemma on Facebook, a friend who was going through KLIA was kind enough to inform Europcar ground staff of my change of pick up time, and she said change is notes and the car will be ready at the new pick up time. When I landed, the car was not ready, and they claim to have no record of the change - I ended up having to wait close to 2.5 hours before the car arrived and I ended up missing a number of appointments.

A simple average car, but neat and clean. Car is able to start smoothly.

Really helpful, friendly and supportive staff. The car was clean and in well maintained condition.

予約時間にも関わらず車の準備が出来てなかった上にガソリンもないとの事で事務所で1時間近い待ち時間が発生しました。車両コンディションは問題ありませんでした。

Nil

Superb

The car condition is perfect,well maintained.

Car was a Altis 2.0 litre which was bigger than the average 1.8 litre capacity.

Friendly staff. We booked Proton Saga, they gave Nissan Almera, no extra charge, very good!

Quick and easy to pick up and return car, though a local number is necessary to ease this process. Good and clean car condition.

I hope the key drop service (car return) can be provided in 24/7. It’s to ease the process of returning car at airport