Malaysia Car Rentals

Car condition - need service as weird sound coming out from front brake and suspension.

Overall very good experience.

Excellent

Good quality of cars..

Good experience..looking forward to hire from here again..

Attending staff is courteous and helpful. Car's interior could be improved with vacuum and cleaning prior to customer's collection.

Thanks to upgrade our car to innova. A little disappointment is The final day we chose to early drop off but waiting Sea Safari representative for more than half an hr to return car.

yes we got a very clean and new car which made the trip very smooth.

Me and my friends reach at exactly 8am as requested, but there was no car ready for us. The counter personnel informed us that the car have a flat tyre, so we needed to wait until 9am for the car tyre shop to open. Then all the counter staff left and there was nobody there. This was totally unacceptable for us to be waiting for an hour for the car repair so we called their customer support to complain. By right they should have checked the car thoroughly the day before. After discussing, they agreed to send a another car, but it will only arrive at 8.45am. In the end we got an older model of Saga than the promised Bezza new variant, and it's engine was underpowered.

thank you

Average

Average

Average

The vehicle need proper service and checking to make sure it under good condition before rent out as good condition vehicle is more secure for the user.

Overall is good and Mr Bob is helpful

1. No body attend the counter when arrived. 3 contact phones displayed on counter but hard to get through. Waited more than 30 mins for 1 attendant to show up and serve 2. Car key with low battery. Should ensure good condition before handed over to customer. This created few inconveniences ( eg need to press multiple times for a possible car being locked) during the trip.

Punctual and car condition is good

Thank you

Great

まあまあ良かった。

Car was in good condition. However, counter staff service could have been better.

The car I received was two months old and was in its great condition. The only setback is the car being under power but that is not the primary concern. The service crews were excellent and they are following throught our journey to ensure we are safe and sounded.

On general everything was alright. But the car fuel wasn't pump full as stated in the agreement. End up we need to find a nearest petrol station to for refueling.

Good communication, clean and relatively low mileage car, recommended.

It was very difficult to get this car rented as I walked around the airport and did not see a counter for them. Luckily I went to the tourist info center and they called and I found the agent. Again very time consuming and difficult to get someone. Upon returning the car, I called in advance and had to wait for someone to arrive at curbside of the arrival area.

Can’t be easier to rent a car. Very efficient and fast processing. Car returning is just so easy, just park the car, return the key and ready to go.

Easy to find staff upon arrival and smooth process.

i would NOT recommend them

good

Friendy staff customer service . Explanation clear .

The only problem it was about the car it’s got a lot of Scratches and the car clearly had an accident before and the engine was not good enough especially when going up to the heights road, except that the employee of the company was very good and the procedures were easy and simple.

Found car interior to be very dirty this time around - doors, mats and flooring. Company didn’t seem to have cleaned it after the previous renter. Small cockroaches came crawling out on second day.

始めは心配で、結局は最高です。

Good customer service.

All good and wonderful

No comment... All was good n perfect...

Staff are friendly and professional. The model that I rent is Proton Exora. I don't have any expectation on the Malaysian basic 7-seater car. However, it's over my expectation. The car condition is great, it's clean and pretty new. When I loaded all luggage and passenger, this small engine 7-seater still capable to handle it well. I shall definitely use Galaxy asia service again.

The whole experience is great. We paid rm280 for 4 days, which is a real bargain. The car is clean and the engine is smooth. The personnel at the counter was very helpful. Overall, we give it 5 star.

Suria don’t have counter at Senai Airport. Credit card machine didn’t function. Very old.

Good service,

Almost perfect. Refuelling panel door was stuck. That was the only glitch.

早い対応でした

Friendly staff

So far everything is smooth and the process is simple.

Staff was helpful to go through the car prior to the collection

On time and good service

We collected the car during midnight, there is only one person working. Thus make the process slower.

Difficult to find the rental car pick up location. No signs in airport. We walked around for 20 to 30 minutes before we found someone who knew where to direct us.

Vickey Chia is a very nice staff who is very friendly and helpful. She was very patient to answer all my questions. When I didn’t know how to drive to petrol station from airport, she even drove and lead me to the station. I should special thank to her for all support she provided. All the best to Vickey and SURIA.

Excellent service from picking up the car and returning the car. It is v easy and convenient. The staff are friendly. Cars are clean.