Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
May 22, 2023
Destination: Avignon
Long story I won't bore you with but another rental agency reneged on a booking at 10am on a Saturday morning out in the sticks in Avignon leaving me with 2 hours max to arrange another booking and get to the new location. Enterprise not only took the booking instantly but even shuffled their existing bookings around to give me the smaller van I needed. Not super cheap but in the circumstances worth every penny. Thanks team, you saved the cycling holiday of 3 people.
View moreFebruary 21, 2023
Destination: Paris
Good service at the counter, but car condition can be improved as it is quite old.
View moreFebruary 7, 2023
Destination: Paris
車は最新の車両で極めて快適でした
View moreJanuary 31, 2023
Destination: Carcassonne
Service from Keddy was excellent. Florian was very helpful and we were impressed with the whole process.
View moreJanuary 13, 2023
Destination: Sarlat La Caneda
Nice new car which met all our requirements
View moreJanuary 9, 2023
Destination: Ajaccio
Voiture toujours sans accroc d’apres Axa mais il faut bien faire le tour et prendre des photos car ce n’est jamais le cas. Avec les photos aucun problème .
View moreJanuary 4, 2023
Destination: Montbeliard
A pesar que era mecánico Se comporto muy bien Tuve que comprar una vigneta para ir a Suiza ( olvidé decir en la entrega) que costó 40 francos y dura 2 año Debería estar incluida
View moreNovember 8, 2022
Destination: Montpellier
Friendly staff and smooth process
View moreNovember 4, 2022
Destination: Paris
The car was given without inspection. When complained, I was told to take picture such as no full tank or broken parts. The safety yellow jacket required by EU law was missing and I had to take a movie to show it wasn't there. At drop-off they tried to charge for missing fuel and I had to show the picture I took. Avoid Avis if possible.
View moreOctober 31, 2022
Destination: Paris
성능이 좋은차로 배차해 주셔서 너무나 감사했습니다. 직원분들도 친절하시고, 나중에 반납할때, 나와서 직접 운전도 해주시고 마무리까지 넘 나 친절하게 해주셨습니다!
View moreOctober 29, 2022
Destination: Paris
The car I collected did exceeded my expectations, it was a Fiat 500XL SUV. Really thankful for the slight upgrade to compact SUV. However, the vehicle has a rather small boot space, exterior not cleaned and a dent probably cause by previous users. This did not affect the overall experience much, but would have been perfect if met. I booked a compact Toyota Corolla or similar but Toyota Corolla was unavailable. I thought getting the car could be faster. The counter staff kept recommending last minute add-ons(gas refuel service) and car upgrades(which could be nice if the price is even cheaper). Hence. Counter staff needs to be more efficient especially if there are long queues, please keep it under 20mins each customer. Return car was swift and perfect! I also manage to kept the vehicle clean and refuelled the petrol, thereby no problem at all. The car return lady at NICE airport return centre was extremely efficient and friendly. Please pay more attention or treasure such staff. She is a Chinese national and she really made my day.
View moreOctober 23, 2022
Destination: Bergerac
Car was in excellent condition but was not clean expecially the front windscreen
View moreOctober 21, 2022
Destination: Brive
Très déçu par le personnel du guichet qui ne respecte pas l'horaire d'ouverture de l'agence. Arrivée à 8h15 au lieu de 8h...
View moreOctober 8, 2022
Destination: Lyon
Not get the car ive booked for but after multiple requests, gave me a great vehicle.
View moreSeptember 30, 2022
Destination: Lyon
Customer service on site was amazing. Really professional and helpful. Did accomodate for what they have been asked for.
View moreSeptember 30, 2022
Destination: Vannes
The staff at the pickup were polite helpful and spoke excellent English
View moreSeptember 27, 2022
Destination: Seynod
Car was ideal for us. The underground pickup place was a bit gloomy to see round and be introduced to the car. The return was very difficult to find around a busy, complex railway station and bus station - we think a small map in the car to find the entrance would help everyone. It was not made clear that an extra charge was needed for a second driver - however my wife did not drive at all and the agent refunded us which made us happy. Coming from the UK we were unfamiliar with toll both operation, so a small picture guide about how to work with the machines, make payments, choose the correct line, would be helpful.
View moreSeptember 26, 2022
Destination: Caen
Top condition car and upgraded to a convertible hybrid sports model at no extra charge
View moreSeptember 23, 2022
Destination: Bordeaux
The car was clean and well equipped. Built in navigation was a bit of a bonus. We appreciated the six gear transmission. We rented a Dacia--I wish they had those in the United States. All in all, Budget did a fine job. Checking in and out were simple. My only criticism is that the Budget representative sought to get u to take Budget insurance, when we had already paid for the upgraded insurance package with QEEQ. But we simply declined and all was fine.
View moreSeptember 20, 2022
Destination: Beauvais
There was quite a queue on check-in as there was only one member of staff manning the desk but staff were friendly and car was as described. No issues returning the car, holds released from my card within a week.
View moreSeptember 19, 2022
Destination: Toulouse
Thrifty in Toulouse was run through Hertz and they provided a more than satisfactory rental experience with a high spec. care. No issues at pick up or drop off. Would book through them again.
View moreSeptember 14, 2022
Destination: Nantes
The Rentscape team were fantastic - no could not fault them - they were really helpful and a fantastic team
View moreSeptember 13, 2022
Destination: Lille
Finding the drop off location was not easy
View moreSeptember 12, 2022
Destination: Bergerac
Went straight to the Europcar office at Bergerac Airport and was sorted within a few minutes with no fuss with a very friendly lady at your counter The car exceeded my expectations as it was nearly new and a lovely car to drive ( Peugeot 208)
View moreSeptember 12, 2022
Destination: Toulouse
Very professional
View moreSeptember 12, 2022
Destination: Nice
I was offered an upgrade at a reasonable rate, however they failed to tell me that the car was a PHEV and there was no electric charge when I picked the car up, meaning that it used way more petrol than it should have. Also when I dropped the car off, there was no one to inspect it
View moreSeptember 8, 2022
Destination: Mulhouse
Ha sido el mejor proceso de alquiler de coche usado hasta ahora. El comercial muy correcto, no pasamos por el estrés habitual de venta de seguros y amenaza de incidentes para convencerme pagar más. Ha sido rápido y el coche muy bien, en perfectas condiciones.
View moreSeptember 6, 2022
Destination: Marignane
Our flight landed very early which meant we were at the counter at 9:45am for a 10:30 booking. The staff were unable to access the booking until 10:30 which meant a 45 minute wait. Not great when you have been traveling since 4am! Other than that it was a very smooth experience and we will definitely use Dollar again.
View moreAugust 31, 2022
Destination: Bordeaux
Car was clean and perfect for what we wanted. When we dropped the car off my wife realised after 20mins that she had left her mobile phone in the car and we were in the airport building. The staff were great as the returned the car from where it had already been taken, found the phone and got it back to my wife within 5-10mins.
View moreAugust 24, 2022
Destination: Paris
I called the agency’s number on the contract to change slightly my pick up and drop off times but the automated system had glitches and I couldn’t make the changes. I wasn’t able to talk to a person and it kept sending me back to the beginning of the choices and changing into French although I chose the English version. I kept wondering had I had a bigger problem if the costumer service would have solved it or not.
View moreAugust 22, 2022
Destination: Geneve
They tried to upsell hard on insurance which tainted my experience
View moreAugust 16, 2022
Destination: Biarritz
Excellent size of car for an overseas driver. Great condition and economical. Very good/excellent staff who handled our rental out and in. Noticed delays in dealing with others at check in as did not have or know what was required to finalize check in at desk. eg licence to hand, two telephone contact numbers etc. Useful to have a check list of needs to avoid delay.
View moreAugust 15, 2022
Destination: Bordeaux
the car could barely go to 40 km/h in the mountains. Otherwise it fit our purpose. We couldn't reach budget but somebody was able to go at the counter to change the dates and they did.
View moreAugust 10, 2022
Destination: Angouleme
I would like to commend Clement who was at tge office when we collected the car. He called us after our plane had landed at Poitiers and as it was late we missed our train to Angouleme, but Clement went out of his way to wait for us to arrive which wasn't until 8.30pm - an hour and a half after our original pick up time. He spoke good English which was very helpful We noticed a couple of marks on the car but as Clement had told me to email any issues to the office we did this the following day and received a prompt acknowledgement which was very reassuring. All in all we were very happy with the service.
View moreAugust 10, 2022
Destination: Figari
I have reserved a manual car, They provided me automatic. This was just fine. [Unless I get a supplementary bill for the difference in which case I would be arguing that one. But I have no reason to expect that.]
View moreAugust 8, 2022
Destination: Bordeaux
The first car they tried to give us was very unclean inside with what looked like flakes of skin everywhere. They also made us wait half an hour because we had arrived half an hour early. The eventual car which we received did not have a lot of the damage which the car had, properly listed on the form. They were unwilling to either look at the damage or change the form.
View moreAugust 8, 2022
Destination: Avignon
Car was c3 and not a focus.
View moreAugust 4, 2022
Destination: Toulouse
Staff excellent.. friendly.. professional.. could not fault.
View moreAugust 3, 2022
Destination: Nice
N/A
View moreJuly 31, 2022
Destination: Carcassonne
Car was excellent. Staff were excellent
View moreJuly 31, 2022
Destination: Bastia
We have accidentally left a portable car seat in the rented car. I have contacted Europecar and asked for it to be returned to us but they can’t find it. We are hoping for a better news to arrive.
View moreJuly 22, 2022
Destination: Paris
L'air conditionne de fonctionnait pas donc nous avons du revenir rendre la Renault Captur et en prendre une autre (une Fiat) qui s'est avere etre bien meilleure (air conditionne, carplay, camera arriere, consommation apparemment elevee et turning radius mauvaise pour une petite voiture). Donc au final c'etait plutot une bonne experience malgre le delais au depart.
View moreJuly 19, 2022
Destination: Montigny Le Bretonneux
Lovely as always....love picking up the car from here because of the service and the ease of access...
View moreJuly 16, 2022
Destination: Biarritz
Great service.
View moreJuly 12, 2022
Destination: Nice
Great, vehicle upgraded, helpful staff
View moreJuly 5, 2022
Destination: Nice
The staff were very nice, the respected the voucher i had, the proccess were very smooth and the location easy to find.
View moreJuly 3, 2022
Destination: Nice
Could not find Truche as it was in an underground car pk of a building that was being renovated and there were no signs.
View moreJune 30, 2022
Destination: Toulouse
All staff at the pick up were helpful, including the guys cleaning the cars. It was helpful to be able to pick up and drop off on the airport site.
View moreJune 28, 2022
Destination: Bergerac
We had expected a hybrid car but got just a Petrol Citroen C3. It was a good car with sufficient power and space and was an automatic as booked but a hybrid is more economical and environmentally friendly
View moreAugust 11, 2022
Destination: Bergerac
Your web-site says 9.00a.m. opening when in fact it was 9.30a.m.!? Also a bit expensive compared to other rental locations.
View more