Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
August 11, 2022
Destination: Bergerac
Your web-site says 9.00a.m. opening when in fact it was 9.30a.m.!? Also a bit expensive compared to other rental locations.
View moreAugust 10, 2022
Destination: Angouleme
I would like to commend Clement who was at tge office when we collected the car. He called us after our plane had landed at Poitiers and as it was late we missed our train to Angouleme, but Clement went out of his way to wait for us to arrive which wasn't until 8.30pm - an hour and a half after our original pick up time. He spoke good English which was very helpful We noticed a couple of marks on the car but as Clement had told me to email any issues to the office we did this the following day and received a prompt acknowledgement which was very reassuring. All in all we were very happy with the service.
View moreAugust 10, 2022
Destination: Figari
I have reserved a manual car, They provided me automatic. This was just fine. [Unless I get a supplementary bill for the difference in which case I would be arguing that one. But I have no reason to expect that.]
View moreAugust 8, 2022
Destination: Bordeaux
The first car they tried to give us was very unclean inside with what looked like flakes of skin everywhere. They also made us wait half an hour because we had arrived half an hour early. The eventual car which we received did not have a lot of the damage which the car had, properly listed on the form. They were unwilling to either look at the damage or change the form.
View moreAugust 8, 2022
Destination: Avignon
Car was c3 and not a focus.
View moreAugust 4, 2022
Destination: Toulouse
Staff excellent.. friendly.. professional.. could not fault.
View moreAugust 3, 2022
Destination: Nice
N/A
View moreJuly 31, 2022
Destination: Carcassonne
Car was excellent. Staff were excellent
View moreJuly 31, 2022
Destination: Bastia
We have accidentally left a portable car seat in the rented car. I have contacted Europecar and asked for it to be returned to us but they can’t find it. We are hoping for a better news to arrive.
View moreJuly 22, 2022
Destination: Paris
L'air conditionne de fonctionnait pas donc nous avons du revenir rendre la Renault Captur et en prendre une autre (une Fiat) qui s'est avere etre bien meilleure (air conditionne, carplay, camera arriere, consommation apparemment elevee et turning radius mauvaise pour une petite voiture). Donc au final c'etait plutot une bonne experience malgre le delais au depart.
View moreJuly 19, 2022
Destination: Montigny Le Bretonneux
Lovely as always....love picking up the car from here because of the service and the ease of access...
View moreJuly 16, 2022
Destination: Biarritz
Great service.
View moreJuly 12, 2022
Destination: Nice
Great, vehicle upgraded, helpful staff
View moreJuly 5, 2022
Destination: Nice
The staff were very nice, the respected the voucher i had, the proccess were very smooth and the location easy to find.
View moreJuly 3, 2022
Destination: Nice
Could not find Truche as it was in an underground car pk of a building that was being renovated and there were no signs.
View moreJune 30, 2022
Destination: Toulouse
All staff at the pick up were helpful, including the guys cleaning the cars. It was helpful to be able to pick up and drop off on the airport site.
View moreJune 28, 2022
Destination: Bergerac
We had expected a hybrid car but got just a Petrol Citroen C3. It was a good car with sufficient power and space and was an automatic as booked but a hybrid is more economical and environmentally friendly
View moreJune 28, 2022
Destination: Bergerac
Always excellent
View moreJune 22, 2022
Destination: Poitiers
Not the car I was expecting, but still a good car
View moreJune 21, 2022
Destination: La Rochelle
So, regarding documents, your website says to check gov.uk, which says no IDP for France. Then Qeeq sends an email during bank holiday stating that IDP is Mandatory for pick up. Could not get one as all post offices closed. This led to a couple of days of concern not knowing if we could pick car up or not. Thanks guys, it's not Mandatory for France!
View moreJune 14, 2022
Destination: Nice
Was charged an extra 200 euros when I got home
View moreJune 13, 2022
Destination: Nice
Although there was a queue on arrival the efficiancy of the staff and number reduced any wait considerably.
View moreJune 13, 2022
Destination: Bordeaux
They had run out of Fiat Tipos so upgraded us to the next size up. This was welcomed as I think we'd have struggled to fit all of our luggage otherwise.
View moreJune 6, 2022
Destination: Bordeaux
Waited a very long time in the queue but when we got to the front, Liam was extremely helpful
View moreMay 25, 2022
Destination: Toulouse
Très bon service, rapide et aimable. Cependant pour la deuxième fois avec Europcar, le véhicule a manqué de ADblue dès la deuxième journée de possession. Une belle façon de faire un peu d’argent sur notre dos …
View moreMay 25, 2022
Destination: Nice
The car was just right for our needs.
View moreApril 28, 2022
Destination: Lyon
Best service. Slight delay at pickup but otherwise perfect
View moreApril 27, 2022
Destination: Toulouse
Helpful staff and provided a cheap upgrade for a more suitable car.
View moreApril 26, 2022
Destination: Paris
I could not be more pleased with this office they went above and beyond and were so welcoming and wonderful to us. I will definitely recommend this location to anyone interested in getting a car rental Paris.
View moreApril 20, 2022
Destination: Carcassonne
Good
View moreApril 19, 2022
Destination: Marignane
Courteous staff, car in decent condition if a little worn. Returned without any hassle. Would recommend to others.
View moreApril 14, 2022
Destination: Paris
GOOD
View moreApril 14, 2022
Destination: Marignane
I was dupped into taking an upgrade, when I understood that the car I booked wasn't available.
View moreApril 13, 2022
Destination: Marignane
Good service
View moreFebruary 28, 2022
Destination: Paris
Counter staff insisted that they only had smaller suv compared to Tucson. Then tried to upsell with added on insurance and then after that insisted on renting me snowchains because the cars all were on summer tyres. This is for a one month rent in December! Chain rental calculated per day and came to more than 100 euros after “discount”. I could have bought a set of chains cheaper than that.
View moreDecember 7, 2021
Destination: Mulhouse
Great front desk staff
View moreNovember 30, 2021
Destination: Toulouse
Europe car is one of the best car rental companies
View moreNovember 29, 2021
Destination: Lyon
Should have acknowledged the customer the exact drop off location beforehand. It was my mistake as well to not to enquire when getting the car.
View moreNovember 29, 2021
Destination: Toulouse
The lady by Gold car refused to let me take the car. she said that my driver license issue date not in English "Arabic'' only I told her that we can use google calendar converter she refused I told her that I did rent from gold car 3 times at same month same desk same website she refused
View moreNovember 28, 2021
Destination: Boulogne - Billancourt
We booked a car that said it held 7 passengers. We made the decision so that the 5 of us would be more comfortable and have room for luggage. What a shock to find the seats that were considered seats 6 and 7 were not real seats - I'm not sure a two year old child could have sat in those seats. And, had we actually need the seats there would have been NO ROOM for a single bag. The advertising of a 7 passenger mini van is VERY misleading. I urge caution when booking - do not take the specs at face value.
View moreNovember 26, 2021
Destination: Bordeaux
Just what I expected , easy to find.
View moreNovember 26, 2021
Destination: Toulouse
I did not appreciate the "Hard Sell" for additional insurance when I did not really need !!!
View moreNovember 23, 2021
Destination: Paris
Was bigger than ordered
View moreNovember 20, 2021
Destination: Paris
The staff was very helpful and friendly.
View moreNovember 17, 2021
Destination: Paris
Cat exceeded expectations.
View moreNovember 17, 2021
Destination: Limoges
Long wait to collect car, inspection reports only available in French!
View moreNovember 3, 2021
Destination: Marignane
First experience of an electric vehicle and loved it, but was provided with no support when I picked it up, simply told all the instructions are in the car – they were, but all in French! It wasn’t straightforward and I only managed thanks to some kind passers-by who saw me struggling at the charge point.
View moreOctober 30, 2021
Destination: Bordeaux
I came 3.5 hours earlier than planned. They offered a car at an extra of 70€ a day or wait until my time. I waited the 3.5 hours. They gave me the car that they were going to charge me 70€. This is not a great service from Europecar. Also the full insurance was very expensive. 35€ per day. This should not be the case.
View moreOctober 8, 2021
Destination: Paris
A good company. But with a no good staff specially in Paris Charles De Gaulle airport.
View moreOctober 7, 2021
Destination: Nantes
pick-up processing was very good, we could choose a car between five different and were luck to choose one with automatic transmission.
View more