Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
August 25, 2020
Destination: Poitiers
Hertz took an unexplained payment of £59:86 from my credit card despite the fact that I returned the car with a full tank of fuel and in perfect condition. I already had excess insurance cover and so declined this when I picked up the car.
View moreAugust 20, 2020
Destination: Nice
Excellent
View moreAugust 18, 2020
Destination: Paris
Car was damaged - beyond what is acceptable from a reputable car rental brand And I am being charged 2 extra rental days - without any explanation!
View moreAugust 18, 2020
Destination: Bastia
The staff were polite and friendly. All aspects of the hire were explained in simple English
View moreAugust 17, 2020
Destination: Montpellier
Overall my experience was good, however when I returned the car, it was not checked by the staff and after I left the airport I received a phone call from the Budget staff telling me that I had damaged the car. They wanted to keep my deposit and I had to argue to get them to accept that I had not damaged the car. This was the most stressful part of the experience, especially as I could not check whether they had debited my account or not until I came back to the UK. Fortunately, they had not.
View moreAugust 17, 2020
Destination: Beauvais
Muy caro y con demasiadas condiciones
View moreAugust 14, 2020
Destination: Beziers
Staff at Beziers downtown office were super friendly and helpful and offered to translate in english for me, which was very generous.
View moreAugust 13, 2020
Destination: Toulouse
The two ladies at the europcar in Toulouse airport were friendly, professional, patient and helpful. More than happy to help even gave us a weather update and fully informed us of Covid restrictions. Lovely to be looked after by two charming young ladies.
View moreAugust 12, 2020
Destination: Carcassonne
Customer service representative spoke fluent English as well as french. Check in was quick and simple. Car hired was almost brand new.
View moreJuly 28, 2020
Destination: Paris
alamo service was great eventhough we waited an hour and a half for the car
View moreJuly 24, 2020
Destination: Bourg En Bresse
Our own car was in the garage and we ditn't know when is was finished. We had to go to our holiday adress 200 km futher. We asked if it was possible to call the bext day to hire the car 1 day longer if necessary. This was unfortanately not possible. We only cpuld hire the car at that moment for 1 day extra.
View moreJuly 24, 2020
Destination: Nice
I booked a mini car as I have a small parking space at my apartment. The smallest they could give me was a Peugeot 308, which was far bigger than I needed and which was difficult to park.
View moreJuly 22, 2020
Destination: Carcassonne
The quickest turnaround I've experienced. Great service and no pressure applied to take expensive excess insurance
View moreJuly 14, 2020
Destination: Bergerac
Yes really happy with the car and the service at the airport
View moreJuly 5, 2020
Destination: Paris
Very long time to pickup the car. The first car they gave me had a problem with the touch screen so I changed it immediately but the second one they gave me was not automatic so I had to change again and in the end they gave me a big Renault Scenic which was really not the model I was expecting, really too big for the need I had, not convenient on small road and small parking etc. The process took more than 1 hour
View moreJune 29, 2020
Destination: Paris
They gave us an upgrade , a big Jeep instead of a Clio . Really nice staff . Could not ask for more
View moreMay 28, 2020
Destination: Annecy
Alamo tried to overcharge upon checkout.
View moreMarch 18, 2020
Destination: Lyon
Good value upgrade offered. Whole process vgood
View moreMarch 14, 2020
Destination: Paris
Unfortunately we don't get the exact car that we booked thru easyrental. Europcar had gave us a different car.
View moreMarch 12, 2020
Destination: Bordeaux
Drop off could have been better. Made me move between two offices in the rain and both did not want to do the final check of the car.
View moreMarch 11, 2020
Destination: Marseille
The company you provided the rental with (interment) have sent me an unreadable invoice and have charged me an additional £50 to my credit card without my permission, after they had cleared my rental and said there would be no further charge. The email address from which they sent the invoice is a no reply address so I cannot even reply. This is totally unacceptable and to take additional money without my agreement is fraudulent.
View moreMarch 10, 2020
Destination: Bordeaux
Was disappointed with how extra insurance was sold/explained. Difference in what was said to what was actually covered leading to ambiguity on return of car with a puncture. Initial car damage indicated damage to front right wheel where puncture occurred after the fact with no obvious damage to tyre other than punctured tyre had some damage in region of listed damage so concerned that on return told that I was liable for £180 when told on collection we were covered for everything other than damage to windows and mirrors so pretty disgusted with all the ambiguity.
View moreMarch 7, 2020
Destination: Lyon
Impossible de rendre le véhicule hors des heures d’ouverture
View moreMarch 6, 2020
Destination: Colmar
Staff at pick-up and return is very helpful. But beware not to pick up between 12.00-14.00. It's their lunch time no one open the door for us. Or maybe it's not a big city so no one operate during lunch time
View moreMarch 3, 2020
Destination: Toulouse
Super smooth & Easy collection and drop-off as always!
View moreMarch 3, 2020
Destination: Toulouse
Although the car had bumps all over it the staff was great.
View moreFebruary 29, 2020
Destination: Geneva Airport french sector
Great value
View moreFebruary 29, 2020
Destination: Geneve
Great value
View moreFebruary 29, 2020
Destination: Geneve
Great value
View moreFebruary 29, 2020
Destination: Geneve
Great value
View moreFebruary 29, 2020
Destination: Geneve
Great
View moreFebruary 29, 2020
Destination: Geneve
Great
View moreFebruary 29, 2020
Destination: Geneve
Great value
View moreFebruary 25, 2020
Destination: Tarbes
I ordered snow chains as we were going skiing but they were not provided. Counter staff just said no you didnt order them. No proof but they were very unhelpful in fulfilling the requirement for chains. I also ordered a AWD SUV or similar. Ended up with a 2WD van which was not similar.
View moreFebruary 23, 2020
Destination: Nice
Good rental company with new auto
View moreFebruary 19, 2020
Destination: Paris
i got mixed up in the dates and gave the car back with a delay of a day (1 additional day on a 12 day rental). They charged me 300% of the price planned. I called and asked them to give me a break - they logged a request in the computer ... and i never heard back from them. i would have done better to book a luxury car and a longer holiday.
View moreFebruary 18, 2020
Destination: Nice
Very good experience being made easy by professional service from the reception desk.
View moreFebruary 17, 2020
Destination: Lyon
Excellent car, friendly staff and efficient at the whole process at a busy time
View moreFebruary 7, 2020
Destination: Paris
Helpful counter staff, quick service
View moreFebruary 7, 2020
Destination: Bordeaux
Long wait as computer system down. Staff were very pleasant.
View moreFebruary 6, 2020
Destination: Geneve
The queue for pick up was almost 1hr!!! Your company offers great value but if this were to be replicated I would book again
View moreJanuary 31, 2020
Destination: Toulouse
Staff were not that helpful and the car was dirty inside
View moreJanuary 24, 2020
Destination: Paris
The staff very friendly and helpful. Easy and fast process.
View moreJanuary 23, 2020
Destination: Nice
I had prepaid for a Mercedes e-class but Enterprise didn't have the car and I was given a BMW 3 series, which is a lower category car and offered a 15% discount which is supposed to get refunded to Easyrentcars, who will then refund the amount to me.
View moreJanuary 21, 2020
Destination: Moutiers
The staff was not in the rental car store during the office hour, we need to wait the lady come back almost 15 minutes
View moreJanuary 18, 2020
Destination: Nice
The car was better than we expected.
View moreJanuary 14, 2020
Destination: Nice
Cheap price, nice car.
View moreJanuary 14, 2020
Destination: Grenoble
Pick up informative and easy going. Staff very friendly. Drop off straight forward.
View moreJanuary 13, 2020
Destination: Paris
Totally good and satisfied
View moreFebruary 29, 2020
Destination: Geneva Airport french sector
Great value
View more