Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
April 16, 2024
Destination: Marseille
return was smooth and enjoyable. The pick up whole process is horrible and full of inconvenience. The Goldcar doesn't accept amexrican express. When charge the debit car 1400 euro for deposit, they just do the conversion and make it 1260 Pounds themself . then when they later return deposit, they then return 1400 euro which converted automatically to 1200 pounds like market rate. So we just loss 60 pounds for nothing by the Goldcar customer named Hugo service person incompetence work.
View moreApril 14, 2024
Destination: Lyon
We had to wait quite a long time and several phone calls to get picked up at the airport and be taken to the Sicily By Car office to collect the vehicle. Also the satnav directions to get back to their office and drop off the vehicle, using the Company's postcode, took us on a very circuitous, county route.
View moreApril 14, 2024
Destination: Paris La Defense
Nobody at the rental counter when arriving and door locked. Tried calling the two phone numbers stated on the door, no answer. Went to the garage and was disrespectfully met. Waited till the delivery guy went to the third vehicle without looking at me. He said I had to repass by the counter, his colleagues had said I could wait wherever I wanted. Had to wait for two persons at the counter… Lost an hour at the pick up.
View moreMarch 26, 2024
Destination: Lyon
Un 1er véhicule m’a été proposé, une Peugeot 208 rouge qui avait de grosses rayures enfoncées. La voiture sentait la cigarette à l’intérieur. J’ai demandé à avoir un autre véhicule et ils m’ont donné une Audi Q2 grise en très bon état, qui a été parfaite pour mes 5 jours de location. Le retour a été très rapide.
View moreMarch 25, 2024
Destination: Bordeaux
professionals, everithing ok as usual
View moreMarch 25, 2024
Destination: Bordeaux
fine, at the railroad station (but not main entrance, the other)
View moreMarch 25, 2024
Destination: Bordeaux
dine, as usual
View moreMarch 21, 2024
Destination: Paris
Le changement de leur politique demandant le permis internationnal en accompagnement du permis pause une veritable problématique dont le site Qeeq devrait en avertir ses clients
View moreMarch 11, 2024
Destination: Lyon
Staff were simply brilliant. I have never enjoyed picking up a car so much. Genuine personal service arguing about cars. Would have been quite happy to have stayed for longer
View moreMarch 3, 2024
Destination: Bordeaux
The car was perfect for the purpose of my booking … moving things around. Even though it was damaged when I picked it up but the staff member took a video and acknowledged all the little defaults. The staff is always very pleasant and professional.
View moreJanuary 16, 2024
Destination: Lyon
Car exceeded my expectations.
View moreJanuary 8, 2024
Destination: Lyon
Generally very good. The service is friendly and efficient at the Lyon Airport Alamo/Enterprise. Only issue was the car had no window screen washer which wasn't ideal for driving on the autoroute.
View moreDecember 21, 2023
Destination: Geneva Airport french sector
The vehicle was less than half full at pick up and needed to be returned half full which meant I lost out both ways as it is difficult to predict the correct level and I left too much in - should be full to full much easier
View moreDecember 16, 2023
Destination: Paris
Counter was not that crowded, organized in 20 minutes The car was as expected size & model.
View moreDecember 15, 2023
Destination: Avignon
Very courteous, friendly staff.
View moreDecember 8, 2023
Destination: Lyon
Liigu are charging me €345 for a chipped windscreen. This absolutely did not occur whilst we had the car. The ridiculous expectation is that the customer should photograph every angle/panel/glass on the car to prove their innocence. I have zero-excess insurance, but it’s the principle of withholding the huge excess payment for extortion/stealing it if you don’t provide photographic evidence. Utterly disgusting company I will never deal with again.
View moreDecember 5, 2023
Destination: Paris
O carro superou as minhas expectativas e o atendimento foi muito bom
View moreDecember 4, 2023
Destination: Paris
had problems with wi-fi and bluetooth. lost it in parkade at pickup. was told to move the car to outside building which lost wi-fi and bluetooth. first day was very frustrating until we found wi-fi and bluetooth. had to call Liigu on several occasions to either or unlock the vehicle for us. upon returning the vehicle we encountered an overloaded parkade at the Hilton and spent extreme amount of time waiting for someone to leave for a parking spot.
View moreNovember 30, 2023
Destination: Bordeaux
Primera vez con Rentacape y repetiremos. Todo muy bien. El precio, las condiciones. El personal de mostrador muy eficiente. Por poner un pero, la oficina es la penúltima desde el aeropuerto, o sea, hay que andar más trecho.
View moreNovember 22, 2023
Destination: Paris
I need a damage report for the claim that they currently put on me for 2500 Euro. I had an incidence where the right front Tyre was flat prior to me returning the car. The recovery number which I called, I have hard time trying to communicated for language barrier.
View moreNovember 4, 2023
Destination: Paris
Please firmly notify when the deposit will be held.
View moreSeptember 22, 2023
Destination: Nice
Once we we had been picked up the whole process was very smooth and the car was lovely and a joy to drive, it also had useful features such as rear view camera, very useful when fully loaded, and front sensors again useful as not used to a big vehicle. Would use again
View moreSeptember 22, 2023
Destination: Bastia
Rien a redire
View moreSeptember 19, 2023
Destination: Toulouse
Using Bluetooth on our phone a to lock and unlock the car was a problem as the system occasionally gave an error message and failed to work. The lack of a physical counter or a single point of phone contact to deal the problems we encountered was also very frustrating.
View moreSeptember 17, 2023
Destination: Montpellier
Car was really comfortable, and easy to pick up at the airport. Nobody at the desk on return!!
View moreAugust 28, 2023
Destination: Montpellier
A pleasant surprise was that supercharging was included in price, and that I don’t have to return “full”
View moreAugust 22, 2023
Destination: Nice
Excellent service courtois et très professionnel
View moreAugust 21, 2023
Destination: Paris
Excellent experience all round.
View moreAugust 16, 2023
Destination: Paris
Service client irréprochable avec Sylvie (Europcar Roissy CDG).
View moreAugust 14, 2023
Destination: Nice
I always choose Golden car when it is possible because good price for services. Once you learn their rules they are pretty decent company.
View moreAugust 10, 2023
Destination: Geneva
Was quite surprised and happy to get the exact car we rented (Mercedes Class A) and not a "similar" car. That was my most enjoyable car rental so far. Car was brand new and fully equipped.
View moreAugust 10, 2023
Destination: Nantes
Fantastic, freindly and efficient service from the guy behind the desk who upgraded our car as we had a lot of bags with us.
View moreAugust 8, 2023
Destination: Brest
Équipe très courtoise
View moreAugust 2, 2023
Destination: Toulouse
Very good experience.
View moreAugust 1, 2023
Destination: Lyon
Excellent Car Couldnt get the car started ,contacted support and it was sorted in 5 minutes Very easy Whats App Communication was excellent
View moreJuly 31, 2023
Destination: Cannes
Ada in Cannes was easy to use. I think they spoke pretty good English. The only downside -- large deposit for the car = 2500€.
View moreJuly 27, 2023
Destination: Bastia
Staff didn’t speak English which was bit problem.
View moreJuly 27, 2023
Destination: Toulouse
Pleasant and helpful staff, quick processing
View moreJuly 26, 2023
Destination: Poitiers
The Clio was a fine small car with very useful features such as Sat Nav, Cruise Control and clear display of speed limits.
View moreJune 25, 2023
Destination: La Rochelle
Low mileage, very new car
View moreJune 12, 2023
Destination: Geneva
The car was worth the hire and the GPS pretty good as well.
View moreJune 7, 2023
Destination: Bordeaux
Car was fine. Guy at the counter was very aggressive in upselling insurance etc. Made it seem like it wasn't optional. I had to challenge him to get him to remove the extra insurance and he said "we should at least add the breakdown cover for only €5 per day" and made it sound like I had no choice. Was not a pleasant experience.
View moreJune 5, 2023
Destination: Marignane
Since I had my insurance with QEEQ AVIS informed me that in case of accident I will be charged with the cost of repairs and reimbursed by the insurance I had Fortunately, no accidents and this saved me from a lengthy hassle
View moreMay 22, 2023
Destination: Avignon
Long story I won't bore you with but another rental agency reneged on a booking at 10am on a Saturday morning out in the sticks in Avignon leaving me with 2 hours max to arrange another booking and get to the new location. Enterprise not only took the booking instantly but even shuffled their existing bookings around to give me the smaller van I needed. Not super cheap but in the circumstances worth every penny. Thanks team, you saved the cycling holiday of 3 people.
View moreFebruary 21, 2023
Destination: Paris
Good service at the counter, but car condition can be improved as it is quite old.
View moreFebruary 7, 2023
Destination: Paris
車は最新の車両で極めて快適でした
View moreJanuary 31, 2023
Destination: Carcassonne
Service from Keddy was excellent. Florian was very helpful and we were impressed with the whole process.
View moreJanuary 13, 2023
Destination: Sarlat La Caneda
Nice new car which met all our requirements
View moreJanuary 9, 2023
Destination: Ajaccio
Voiture toujours sans accroc d’apres Axa mais il faut bien faire le tour et prendre des photos car ce n’est jamais le cas. Avec les photos aucun problème .
View moreJanuary 4, 2023
Destination: Montbeliard
A pesar que era mecánico Se comporto muy bien Tuve que comprar una vigneta para ir a Suiza ( olvidé decir en la entrega) que costó 40 francos y dura 2 año Debería estar incluida
View more