12 Car Rental Brands at Marseille Airport (MRS)

Reviewed: November 3, 2021

First experience of an electric vehicle and loved it, but was provided with no support when I picked it up, simply told all the instructions are in the car – they were, but all in French! It wasn’t straightforward and I only managed thanks to some kind passers-by who saw me struggling at the charge point.

Reviewed: September 19, 2019

The car exceed our expectation. Was offered an upgrade at a discounted price which was nice. Did mention insurance but wasn’t forced upon us like some other company. Over all the speedy pick up que is faster as we booked via EasyRentCars. Compare to walk in customers but still waited for 45 mins which is not great. Return is a much more speedy affair less than 5 mins. Overall a pleasant experience.

Reviewed: August 16, 2019

I love the cars provided with great condition and the time saving process of pick-up and drop-off.

Reviewed: July 18, 2019

Absolutely appaling over 2 hours in an over heated over crwoded office with no communication of wait time .THE WORST POSSIBLE WOULD LIKE TO GIVE NO STARS

Reviewed: June 29, 2019

Car was superb Service was excellent More instructions need on sat nav media Was offered the wrong car

Reviewed: August 27, 2021

Counter staff were delightful and very efficient. Will definitely use Budget again!

Reviewed: July 22, 2019

Personnel d’accueil a la remise désagréable usant de tous les stratagèmes détournés pour vous mettre d’office des prestations supplémentaires sans votre accord et même malgré votre désaccord et sans vous les montrer en vous obligeant a signer sans récapituler votre facture. Attention au systeme de signature électronique qui ne vous permet pas de voir le montant total de votre location. Pratique commerciale mauvaise et douteuse qui ont brisée la confiance dans la compagnie budget que je ne reprendrais plus jamais.

Reviewed: July 3, 2019

La récupération de la voiture a pris 50 minutes et cela parce qu'il a fallu manifester son impatience au bout de 45 minutes, car on nous disait depuis le début, "la voiture arrive d'ici 10 minutes". D'autres attendaient depuis 2 heures ! C'est inadmissible pour un service qui a été réservé depuis longtemps.

Reviewed: July 1, 2019

See above - dreadful service on pick up, waited over two hours. Staff unhelpful and slow. A really horrible experience without apology or explanation, nowhere even to sit down. I shall not go through that again. Inexcusable and uncaring service.

Reviewed: July 1, 2019

Au lieu d’une Twingo, on m’a d’emblée proposé un véhicule dont l’autoradio était en panne (sans me dire le modèle ni la marque du véhicule de substitution). J’ai accepté en précisant que j’avais juste besoin de pouvoir recharger mon téléphone. À ma demande, on m’a assuré qu’à part ça tout fonctionnait normalement. En montant dans le véhicule, j’ai constaté que le véhicule n’avait pas le plein... (aiguille au 3/4 de réservoir) Le véhicule présentait plusieurs coups et griffures sur la carrosserie et l’intérieur n’avait pas été nettoyé...

Reviewed: December 22, 2019

Difficult to locate counter at Marseille airport. Counter staff helpful (spoke English). More difficult to locate correct drop-off location in Paris.

Reviewed: August 28, 2019

Tout à été parfait du début à la fin, très bon service de la part d’avis

Reviewed: October 21, 2019

Le temp d’attente est un peu trop long quand on vient en famille a cet emplacement. Et peut-être afficher un plan détaillé dans les réservations.

Reviewed: September 9, 2019

Long waiting time, excessively long for the car return, I have almost lost my flight for the bad service I have received at Goldcar (used by Rodhium).

Reviewed: June 14, 2019

Personnels très accueillant, service très rapide, je recommande rhodium à tout le monde

Reviewed: October 1, 2019

Absolutely terrible, car was not clean and smelt of smoke, service was terrible and queued our the door. Pay the extra to avoid this monstrosity

Reviewed: September 29, 2019

Une bande de voyous , menteurs , arnaqueurs . Ils ont commis une erreur ( où volontaire ) dans le positionnement d'une rayure existante ( avant location ) et au retour ils m'ont enlevé 234 € en me disant que c'était moi qui l'avait faite . Nous sommes allés voir ensemble le véhicule avec l'employée , elle m'a dit qu'elle devait demander à sa responsable , à son retour elle m'a dit "c'est OK , c'est bon" , elle m'a fait signer sur 1 tablette , sans que je puisse voir la page entière et 2 jours après , ils m'ont débité 234 € sur la caution encaissée de 1240 € . Ils ont un garde devant leur porte , ça veut tout dire . Je dépose une plainte la semaine prochaine à la gendarmerie de Vitrolles + un signalement au Prefet .

Reviewed: September 24, 2019

The service was terrible. There was a very long queue on collection, we waited in the heat for over an hour. The staff were pleasant but clearly there weren't enough of them. I returned the car with a full fuel tank and Goldcar refused to inspect the car on arrival, again, the queues at the office were very long. They charged me for not refuelling which I am now disputing. I have photos of a full tank indicator and receipts from the service station at the airport. It was clearly fraud on their part. I will not use this provider again.

Reviewed: September 3, 2019

See below. The staff were relentless in giving the hard sell for extra more expensive insurance to the point of harassment and threats about financial loss. On returning the car the same staff then refused to speak English

Reviewed: August 25, 2019

Impossible de récupérer la voiture avant l'horaire indiqué, nous avons attendus 2h30 à l'aéroport, Gold Car voulait nous faire payer une assurance à 14€/ jour x 14 jours pour pouvoir la récupérer avant! - Nous devions récupérer la voiture à 17h30, nous ne l'avons eu qu'à 18h20! Personnel désagréable que ce soit avec nous ou même avec les autres clients! Une file d'attente incroyable! BREF, service 0

Reviewed: September 7, 2019

Car was great but long wait in the airport

Reviewed: August 18, 2019

I booked for a Peugeot 2008 but it was not available. I was given a car of the same class, Fiat 500x, but with a trunk way smaller. The car was really thing for my luggages.

Reviewed: July 1, 2019

Wasn’t sure if I’d get the car I’d been promised at such a low price, only downside was how long i had to que at the counter

Reviewed: June 26, 2019

Thankfully Hertz stayed open past midnight at MRS and I was able to pick up my vehicle !

Reviewed: June 25, 2019

Very long queue at the counter. Had to wait nearly an hour to pick the car up. However, the process itself was very smooth, the car was exactly as described, pretty much brand new and very clean.

Reviewed: September 3, 2019

Our flight landed early and we got through baggage handling and passport control early which meant we were an hour early to pick up the rental. However thrifty would not let us pick up the car or even queue up until the time we had scheduled not even for an additional price. The car was there and ready so this seemed really odd

Reviewed: August 15, 2019

The car was just as expected so no complaints it just took a long time to pick the car up due to the lack of staff serving on the counters

Reviewed: July 15, 2019

Few cars available in the catagory reserved. The car offered was dirty , full of scratchs !

Reviewed: September 2, 2019

On a eu un délai de 2h30 pour récupérer le véhicule. Inadmissible avec peu de personnel pour un nombre important de location connu. Bien évidemment attente debout dehors au soleil...

Reviewed: July 30, 2019

Very happy to have got the car I had requested. Particularly appreciated there was no up-sell.

Reviewed: May 1, 2019

Excellent service by Sabrina was very pleasant and helpful

Reviewed: March 28, 2019

Only query is that the returned Deposit was less than the original deposit paid with no explanation

Reviewed: December 25, 2017

Like: Very nice cars, clean, new, incredible rates! Many thanks
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