It was the worst experience ever. As we didn’t book directly so they said contact easy rental and when we contacted easy rental they said can’t help you. You need to speak with dollor rental
The rental vehicle was excellent, The Rental agency was poor in honoring the Easy Rental booking. Had to be overcharged for items that were included in easy Rent, such as additional drivers, insurance and cost of vehicle
About QEEQ:8.0/10
Need to have better information with rental car agency so as not to be overcharged.
We had a flat tire and tried to reach roadside assistance via Dollar Rent a Car. we were on hold for an hour and decided to drive to the nearest Dollar. Once we arrived they immediately gave us a new vehicle. Although they were very responsive with the new vehicle being on hold for and hour and calling several times to reach someone was not good customer service.
The initial booking was great and everything went fairly smoothly. The only downside was having to wait to collect the car. It was an hour and more. The place was busy. After collection everything was fine.
About QEEQ:10.0/10
Still a great way to get a rental car. Many thanks.
“Thanks to our rented car, our family trip to the Big Island was wonderful”
About Dollar:8.7/10
The counter staff was wonderful. Although I did not specify when booking, she provided us with a bilingual navigation so that some of my family members thought it more convenient to use the Japanese navigation than the English.
The van was what I expected. It had over 17000 miles on it, but still in relatively good condition. We had to wait around a half hour for Dollar to get the van ready for us. It didn't appear to be an excessively busy day, so I thought that was a bit excessive. Otherwise, all good.
About QEEQ:8.0/10
According to the Easyrentcars email confirmation of the booking, it stated any driver with proper ID and license could drive the vehicle without cost. The Dollar agent said I would have to pay $13 per day for additional drivers of the vehicle. This information should be made clear with Dollar if your statement is factual. Future renters should be apprised of the situation.
Very friendly staff and we got an upgrade to a Cadillac. Fantastic experience. Building is about 5 mins away by shuttle bus. Had to wait about 10 mins to arrive.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
I.OGAWA
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View more >Dislike: 30+ min wait for car pickup.
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