CAR RENTAL REVIEWS ON AVIS IN AMMAN

Like: The car was clean and nice driving. Fawzi is a great guy. He is professional and helpful with fast response. I also liked the price I paid for the rent period. Returning the car in the airport helped me a lot.
Dislike: Can’t complain according to my experience.

We returned the car with fuel, but they said they couldn't refund us. It took us a long time to find the location in Amman, only to discover they had moved. Too troublesome.

The pickup and drop-off locations were incorrect, even the phone number was wrong.

The staff worked efficiently and completed the handover quickly.

The service was just average.

The service attitude was fine, but they kept answering calls which delayed our car pick-up process!

They are the best

Thank you from my heart

Thank you avaise

Supportable thank you

Perfect

Perfect

The store address was incorrect, making it hard to find. The rented car didn't have proper registration, leading to police questioning and a fine.

Very quick service, even faster when returning the car, trustworthy

Processing was very efficient

Went to pick up the car at the scheduled time, but the store was closed. I contacted the rental service and they took a long time to reply. Eventually, I reached the store staff myself.

The Car was very old. Not the same model that i booked. Airbags were damaged, the car can’t speed beyond 90 km/hour. The car doesn’t worth 20% of the rent paid and it was disaster and unsafe to drive it. AVIS also advised in the beginning that there is no booking in their system and i waited 1:30 hours to get the car

Counter staff at drop off very helpful and gave us a complimentary lift back to our hotel

Until now they didn’t back my deposit money

Firstly, the car pickup location in Amman was different from the one listed on the rental website. Additionally, the email from the car rental company provided a new address, but upon arrival, we couldn't find it as the rental office had moved roughly 500 meters from the original address. Annoyingly, no one answered the phone at the office. We had to find it ourselves, wandering around for quite some time and eventually asking locals for directions. The car pickup process was not smooth either. The fuel tank was empty with the warning light on, and when we asked the staff, they said we had to fill it up ourselves. There was no contract stipulating a full tank at pickup. When we contacted rental customer service, they could only advise us to communicate with the staff, so we had to fill up the tank ourselves. The car was very old and had numerous marks noted on the inspection report. There were no onboard tools or emergency markers, and they had to take them from another car. The car return location was different from the one on the website, and we had to ask a nearby Hertz car rental office for directions. Since the car was not picked up with a full tank, we returned it with less than half a tank, costing us at least 150 yuan in fuel money, which the rental company wouldn't reimburse.

The service was mediocre, not very enthusiastic. The vehicle, in my opinion, should be scrapped.

Average

I need to point out that when I picked up the car, it only had one bar of fuel, but when I returned it, the tank was half full. This is obviously unfair, Avis should ensure the car is fully fueled when renting it out.