Provided a car of a higher class (I ordered a class with manual transmission and gave Toyota avensis with automatic). The car is super clean and in good condition.
“Great price and good car, but the drop-off very unpleasant”
About GREEN MOTION:7.3/10
Very happy with the price I paid. Check-in and pick-up went very well too. BUT.... the drop-off was not a nice experience. I had to wait 20 minutes. then the whole process took another 20-30 mins. The guy was very young and clearly didnt have much experience. He spent a lot of time and started showing me some micro-small scratches incl. on a roof, suggesting it was all my fault. If I knew that, I would have examined the car very carefully during the pick-up, documenting everything. He wanted to charge me 270 PLN on the spot but I refused because it was nonsense. Luckily, in the end the company didnt charge me anything on top but it was stressful anyway.
The rental agency try to rip me off by paying the damages I didnt do. Also I took the damages cover insurance and dispite the insurance they try to make me pay about 600 euro. Its scandalius. I follow you the message they send me
“Good value but customer convinience wasn't a focus od rental company. Too many hassles.”
About GREEN MOTION:7.0/10
Things I didn't appreciate (actually I was very upset about them) with Green Motion are?
1. Long list of damages an price list to review and accept
2. Expactation that I will prepay for cal wash or I will do it before droping off !!!!
3. Tank wasnt full and expectation that I will match the same fule level at drop off.
I don't understand why the paper documents are not all complete for our arrival. I book a rental car 5+ times a year and this would be an easy way to speed up the process. The company has all of my details when I book online. Please use this to prepare the documents so I don't need to redo it.
Otherwise the staff are lovely, vehicle is very good, nice and new. The location is easy to find and drop off process is also very easy.
The value for money is brilliant.
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