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Beyond excellent

Reviewed: Thu, Feb 27, 2020
About Firefly: 10.0 /10
Counter staff was beyond excellent, car was great, we did have to wait a long time, but it was worth it.
About QEEQ: 10.0 /10
Intermediate | Toyota Corolla or similar

Relevant Reviews on Firefly PERTH AIRPORT


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Small SUV | Nissan X-Trail or similar
Reviewed: Thu, Nov 7, 2019
About Firefly: 8.3 /10
friendly and helpful counter staff.
About QEEQ: 10.0 /10
Prompt reply from Support. Price drop protector is working. I have save RM190 from the rebook. i also got the refund of extra charges. Thanks!


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Large SUV | Toyota Kluger 7 Seats or similar
Reviewed: Mon, Oct 14, 2019
“Rude staff”
About Firefly: 7.0 /10
The counter staff were terrible. When he went to debit my card for the balance owing and bond fee, I questioned what he was charging me. I was informed that I didn't have collision waiver insurance. I assured the staff that I did and that it was on my contract. I told him that when I added up the numbers he was giving me that it did not add up to what he was trying to debit the card for. He told me to be more respectful with what I was saying to him. I had merely told him that "when I went to school the numbers you are giving me add up to X, and you are trying to charge me X. He still insisted that I had no insurance. He then went on to suggest that perhaps I should take more care when making travel arrangements and watch what I am doing. The end result was that I did in fact have insurance. This took approximately 1 hr to sort out. I suggested to him in the end that perhaps he should have more respect for the customer and read the paperwork that I had placed in front of him that clearly stated I had insurance.
About QEEQ: 8.0 /10


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Small SUV | Nissan X-Trail or similar
Reviewed: Wed, Sep 18, 2019
“Simple and easy.”
About Firefly: 10.0 /10
We got upgraded to a Subaru Outback which is better than Nissan X-Trail that we ordered. Everything went smoothly without any hassles.
About QEEQ: 10.0 /10


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Intermediate | Toyota Corolla or similar
Reviewed: Sun, Sep 15, 2019
About Firefly: 7.7 /10
We have requested additional GPS on the rental car with a top up of $7 a day, but the GPS was not useful as it was not up to date and instated we have to use our phone's Goggle map to navigate. We also did not spot the small crack on the windscreen when we took over the car.
About QEEQ: 8.0 /10


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Compact | Toyota Corolla Hatchback or similar
Reviewed: Sat, Sep 1, 2018
“Quality service & new car”
About Firefly: 9.8 /10
Like: Efficient pick up & drop off. New & clean car.
Dislike: Delayed in pick up due to my request of Baby car seat isn’t being arranged in advance.

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