Do not hire from apex. Cars are bad and customer experience is worse

About Apex: 7.3 /10
The car seemed to have been roughly handled by the earlier customers. The car was not properly cleaned. The air con had a strange smell when switched on. We had to return our car 18 days earlier than the scheduled date due to death in our family. We had called apex if we could return it in Hobart (we had picked it up from Launceston) but they refused. Even though we were grieving and had to leave immediately they did not give us that option. We had to drive to Launceston in the middle of the night and then the after hours drop of location was not open so we waited for 45 minutes, all this with a small 2 year old toddler. After that we have been chasing apex for some refund (we booked for 24 days and returned it after 6 days) as we used up only 1/4th of our booked days and due to extenuating circumstances. All places like hotels, bnbs, airlines refunded/waived extra charges when we provided them our reason and documents. Apex guys are refusing to coordinate and refund us any money. We will never book from apex again.
About QEEQ: 10.0 /10
Easy rent cars has always been a great platform to get rental cars at good prices.
Reviewed: Wed, Feb 26, 2020
Medium SUV | Mitsubishi Outlander or similar

Relevant Reviews on Apex Launceston Airport

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Intermediate | Hyundai Elantra or similar
“Wonderful Tazzy hospitality”
About Apex: 10.0 /10
They were absolutely fantastic: quick and easy check-in / out as well as shuttle service to the gate.
About QEEQ: 10.0 /10
Reviewed: Sun, Feb 23, 2020

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Compact | Kia Cerato or similar
“Friendly customer service”
About Apex: 9.0 /10
Staff are friendly and the airport shuttle service is excellent and drops you right off at the airport so you don't have to drag luggage from the airport car rental drop off to the actual check in.
About QEEQ: 8.0 /10
The international fees surprised me as the prices listed were in AUD, so be aware that they still apply
Reviewed: Sun, Jan 12, 2020


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Full Size | Toyota Camry or similar
“Great option for car rental without paying top $”
About Apex: 9.3 /10
Have used Apex before, and once again found them to be excellent. From pick up to drop off everything went smoothly.
About QEEQ: 10.0 /10
Easy to find good deals and book.
Reviewed: Tue, Jul 16, 2019

S.Jim kong

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Medium SUV | Toyota RAV4 or similar
“Overall is good,”
About Apex: 8.7 /10
The vehicle is not inclined enough, and the fuel is too high.
About QEEQ: 9.0 /10
Reviewed: Tue, May 21, 2019


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Compact | Kia Cerato or similar
“Brilliant. No stress”
About Apex: 10.0 /10
Car was new and exceed expectations
About QEEQ: 10.0 /10
Reviewed: Thu, Mar 7, 2019

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