QEEQ

Great trip

About PARADISE: 10.0 /10
Helpful staff, car in very good condition
About QEEQ: 9.0 /10
Easy booking
Reviewed: Sun, Jan 19, 2020
Mini | Perodua Bezza or similar

Relevant Reviews on PARADISE Kuala Lumpur Downtown - Wisma Paradise

AC

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Mini | Perodua Bezza or similar
“Renting platform QEEQ is good, but the actual car agent Paradise could have done much better.”
About PARADISE: 6.0 /10
Me and my friends reach at exactly 8am as requested, but there was no car ready for us. The counter personnel informed us that the car have a flat tyre, so we needed to wait until 9am for the car tyre shop to open. Then all the counter staff left and there was nobody there. This was totally unacceptable for us to be waiting for an hour for the car repair so we called their customer support to complain. By right they should have checked the car thoroughly the day before. After discussing, they agreed to send a another car, but it will only arrive at 8.45am. In the end we got an older model of Saga than the promised Bezza new variant, and it's engine was underpowered.
About QEEQ: 8.0 /10
Reviewed: Mon, Aug 17, 2020

Daryl Bueno

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Economy | Proton Saga or similar
“Will definitely book on Paradise again using Easyrentcars because the experience is good overall.”
About PARADISE: 9.0 /10
I waited quite some time on pickup counter as counter personnel is not yet there yet. It is understandable because it is 1st day of Chinese New Year. Car is in good condition, however I dont really like this model of Proton Saga with CVT transmission as it feels very rough specially in stop and go traffic and uphill situations. Not the renters fault or anything, its actually the car's behavior.
About QEEQ: 10.0 /10
Booking is fast, not able to try price drop protector.
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Reviewed: Wed, Jan 29, 2020

Damien

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Economy | Proton Saga or similar
“Horrible with Paradise Rent a car Kuala Lumpur. Cars in terrible banged up condition inside and out.”
About PARADISE: 3.7 /10
My experience was horrible and will never use paradise again therefore won't be using easyrentcars as they recommended them. We spent over an hour waiting for the staff to show up to which the security guard in the end had to do the paperwork via the phone to his boss after waiting well over an hour. The vehicle was in poor condition and filthy from the previous users both in and out, the security replied that they don't wash the cars on the weekend it's not their job. Seems like their was no one there to do any of the admin or cleaning except the poor security guard. Within an hour of our trip our tyre blew on the motorway on our way up to penang, rang the paradise rent helpline, who basically said for us to sort it out ourselves, luckily we rang the malaysian motorway patrol called Ronda who were fantastic in helping us, Paradise were not interested at all in helping us get their car fixed. We limped to the nearest exit and found a tyre shop and changed the tyre at our expense, which was later reimbursed at penang paradise who were much more helpful then their KL franchise. Was a terrible start to our trip with a careless company, minor things like tyres and cleanliness is sometimes expected but with their attitude it did not help us, after all they were more than happy to collect the rental for a week.
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Reviewed: Mon, Dec 30, 2019

J.Kwok

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Economy | Proton Saga or similar
“Rental car in bad condition but overall positive experoience”
About PARADISE: 5.7 /10
The car itself is in bad condition with scratches all over the car. The car fuel cover would not open upon pulling the lever and have to pry it to make it open and the high beam isn't working as well.
About QEEQ: 7.0 /10
Reviewed: Mon, Aug 12, 2019

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Economy | Proton Saga 2015-2018 or similar
“Worst customer service from Paradise Rentals. The car was very old (80K miles) and service was bad.”
About PARADISE: 3.3 /10
The car was very old (80K miles), brakes were not responsive, and overall condition was bad. However they refused to exchange or upgrade the rental car even after we called out the issues with the car. The only option was to upgrade to Proton Perdana for 450RM per day. The customer service was terribly bad as well - they didn't know what cars they had available, promised us a new car and yet delivered an old Proton Saga with bad brakes. The only upside is the car is cheap, but not much cheaper than others. I would not recommend renting a car from Paradise.
About QEEQ: 8.0 /10
Reviewed: Sun, Feb 24, 2019

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