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Renting again through EasyRentcars

Reviewed: Tue, Jan 14, 2020
About Easirent: 9.7 /10
Car was fantastic, as was the service. Enjoyed the friendly banter with the server.
About QEEQ: 10.0 /10
Mini | Toyota Aygo or similar

Relevant Reviews on Easirent LONDON KINGS CROSS


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Mini | Fiat 500 or similar
Reviewed: Fri, Mar 22, 2019
“9 seater minibus is not a MINI”
About Easirent: 5.0 /10
The counter staff member was rude and offhand. I also found him to be evasive and somewhat shifty. He did not have the mini car group which I had booked- suggesting that we might wait some undetermined time for a late return or offering us a 9-seater vehicle instead. He then insisted that I was required to give a £2500 credit card deposit which he said would be held for 2 weeks- this larger deposit due to the fact it was a larger vehicle than I had booked. There was no offer of compensation for this mistake and no acknowledgement of the extra fuel that this vehicle would consume at my expense, or of the difficulties in manouvering this large vehicle in traffic, etc. Even in the light of this failure to supply the pre-booked vehicle, I felt this was an unneccessarily adversarial encounter. At the pick up point in an underground car park 3 blocks away the final check and release was conducted efficiently and courteously. This also was true for the return check and sign off as 'all fine'.


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Compact | Ford Focus or similar
Reviewed: Wed, Feb 6, 2019
“Very Unprofessional”
About Easirent: 4.0 /10
First I have to wait over an hour to get the car and it was extremely dirty. I was not happy with your counter staff Ray He is going to charge me £45.00 each day. I was told that I can drop my car in the car park while renting your car, as I have free parking at my work. On my return I was charge £48.00 because when I drove in the attendant raise the barrier manually and I was park in the space where I pick the rental car. Why is Ray told me it was free parking and RCP charge me £48.00. The area manager of RCP refuse my explanation. I will like Ray to pay me back the parking fee. I am not very happy about your service. Another thing they say I will pick up the car with a full tank of petrol BUT the gaze was just over a quarter . I hope you refund my money for the petrol as deposit.

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Compact | Ford Focus or similar
Reviewed: Sun, Jan 13, 2019
“Never again. Will formally complain.”
About Easirent: 5.7 /10
I would like to find out the complaints procedure. While the car we got was fine, we were lied to in terms of what cars were available, this kept changing, we were made to buy extra insurance on the basis of a different car being the only available one (turned out not to be true when we actually picked up the car). We booked an automatic specifically, and were told would would need to wait 6.5 hours if we wanted that. This review form didn't work the first three times I tried to submit it. Had to come back to the page multiple times.

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