Outstanding service and very pleased with the car. Fun time

すごい並んでいたのにカウンターの人が２人しかいなかった為、手続きをするまでにすごく時間がかかった。予約していた車に乗りたかったが、同等クラスの別の車になってしまって残念でした。

they could have let me know that I needed a credit card and that they were doing a credit check

Hertz pick up service was very poor. We waited over an hour in a line to sort paper work. They directed us to a valet pick up area where we waited another 20 minutes only to be told we needed to catch a shuttle bus to another location on the other side of waikiki to pick up our car. it was a 5-10 minute drive. We finally get our car and get told we need to fill out a drawing and mark all the dents and scratches. We told them photos were more accurate and he mentioned they weren't necessary and that this drawing was needed. Luckily we didn't take his advice and decided to take photos as when we dropped off the car they tried to say we caused a dent in the car - our photos proved that it wasn't us. It wasn't a very good experience at all. Please pass on this feedback

Great service. Price is good! Happy with the online experience

Positive 1. The customer service during pick-up was fast. 2. The customer service during drop-off was equally faster and smooth. Negative 1. I booked a Jeep Cherokee cause I will be driving from San Diego to San Francisco and would need a bigger car so my family will be comfortable. They changed this without notice to a much smaller Buick Encore without any explanation. 2. I ordered a toddler seat for my 5 yo kid and confirmation was sent for this. But at the time of pick-up and I ended up travelling to from Carlsbad to San Diego Airport ( a total of 1 hour ++ trip) and end up wasting half-a-day of our planned trip. 3. and because we have to adjust our trip, we have to extend our rental. 4. I have used Hertz before and they would normally explain the gas and time of return, I totally forgot about these things because of the rush and I ended assuming that I need to fill-it-up in full. I also found out that I was being charged to pay for overtime time charged and I needed to call the customer service to cancel the charges.

No. Car damaged before pick up Agent reported auto was damaged