Will use again in a few months

Very bossy atmosphere. Limited English. Car had dents and marks all over it. Personal insurance coverage policy is awful. Customer appreciation is not in their vocabulary. Required a signature on the contract without providing the details of what the “additional charges” may be. Would NEVER subject myself to this car rental company again. In addition, there is no outside signage that even leads one to believe that this is a legitimate business. It actually says “CrossFit” on the outside. Awful. Just awful. Airport shuttle is the only positive thing I can say about this experience as I am still waiting for my deposit to be released when the car was turned in on Friday, July 12. They tell me they won’t release it until July 17!!!

This company is no good! Their office is a small cubicle in a hotel in Orlando off site of the airport. The agent tried to charge me $15 a day for being over 70! This was not in my contract with Easyrentcars! I have all my body parts, no replacements, take care of my own home, babysit the grandchildren, am of sound mind and body and have never had any driving violations! I reported this to my credit card company. They also offered for me to purchase a SunPass (Florida's prepaid toll card) for $75 which I declined because I knew I could pay cash for the 2 tolls I would use @ $ 2.50 each. Later, a transaction appeared on my credit for $82 for the SunPass. I reported this to my credit card company. On a positive note, the car was clean and had only a few scratches on it which were noted at pick up. It had only 3/4 of a tank of gas and I returned it with that same amount which was accepted. All in all, DO NOT rent from Horspower!

The staff seemed overwhelmed and overworked. Very polite but did not provide adequate wait time updates. Staff didn't seem very confident through out the process. A bit of a language barrier that also made interacting with the staff difficult.

Easy to use booking platform. May want to vet their renters first

It is basically a scam. they wanted $2000 and multiple other fees totaling $350....Ended up leaving the place and renting a car somewhere else