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Non Approved Charge Added Surreptitiously

About Value Car Rental: 9.0 /10
My voucher was for $142.65. I declined all extra insurance, gas, etc. When I was handed my bill, it came to $187.79. This is because Value adds, without asking permission, a fee for "RSA" of $3.99 per day. "RSA" apparently is "road side assistance." I immediately told the desk person I did not approve that. She said it was too late to remove this unapproved charge, and I should call their office. This is the second time they have done this to me. This is outright theft. Also, I was told when I returned the car that I would be emailed my final bill, and I wasn't.
Reviewed: Mon, Dec 16, 2019
Compact | Nissan Versa or similar

Relevant Reviews on Value Car Rental Orlando - Airport (Florida)

L.Florian

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Medium SUV | Nissan Rogue or similar
“Great experience”
About Value Car Rental: 9.7 /10
Great rental!
About Qeeq: 10.0 /10
Easy to use
Reviewed: Mon, Dec 30, 2019

J.RODRIGUEZ

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Full Size Van | Dodge Grand Caravan or similar
“was not told about extra charges at end of rental period”
About Value Car Rental: 8.0 /10
the car was old and hardly had any fuel.Person at pick up counter was nice to replace for a better vehicle
Reviewed: Thu, Aug 22, 2019

J.Luiz

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Compact | Nissan Versa or similar
“Excessive toll charge this is a total tipoff rental company making money on excessive toll daily cha”
About Value Car Rental: 6.0 /10
Toll charges daily charge is excessive and a RIP off
Reviewed: Tue, Apr 16, 2019

B.DEEMER

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Intermediate | Toyota Corolla or similar
“Excellent”
About Value Car Rental: 10.0 /10
Dislike: The sent in the car was over powering. I have allergies and the smell never left the vehicle.
Reviewed: Sat, Aug 18, 2018

J.Robison

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Mini Van | Dodge Grand Caravan or similar
“Excellent service”
About Value Car Rental: 10.0 /10
Like: Everything
Reviewed: Tue, May 15, 2018

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