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Was charged for late pick up (flight delayed), car was ok.

Reviewed: Fri, Nov 22, 2019
About GOLDCAR: 8.7 /10
All was ok, except flight was delayed, we arrived to the counter bit later and had to wait in a queue, as a result of all this we were charged extra 42 euros for late pick up. Really did not think there would be difference before and after 11pm, if there was a charge - 42 euros was a bit steep, and none of this was our fault. So not happy. We were not even aware of it - in T&C it said there might be charge for out of hours - but no details - how much, after what time...
About QEEQ: 9.0 /10
Mini | Smart Forfour 2 Doors or similar

Relevant Reviews on GOLDCAR Las Palmas de Gran Canaria Airport

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Economy | Ford Fiesta or similar
Reviewed: Tue, Mar 5, 2019
“Could do a lot better”
About GOLDCAR: 5.3 /10
On uplifting the vehicle it was found to be very under powered for the road conditions. Contact was made with Goldcar Alacanti who were very helpful in relation to changing the car. On attending the car hire at the airport we were provided with another vehicle that had dirty seats, scratches and body damage not highlighted on the approved documentation. The car required an activation code for the entertainment system, Goldcar were contacted regarding accessing the code and advised they would call back but never did. We were overall very disappointed with the after care service of Goldcar.
About QEEQ: 8.0 /10


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Economy | Ford Fiesta or similar
Reviewed: Fri, Jan 25, 2019
“Generally good car rental experience but surprise costs at pickup were disappointing.”
About GOLDCAR: 8.0 /10
Staff were friendly. On negative side, the high and unclear extra costs at the pickup desk were a surprise. When I asked how the €125 extra costs were broken down, I was told something like " €65 fuel (seems dear and I only used a half tank), €25 fuel service charge (?) and remainder in taxes(?)". Also, when I afterwards looked at documents they gave me, no written breakdown was included. These costs should all have been made clear at the time I was booking. This is my only real complaint about booking.
About QEEQ: 9.0 /10


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Mini | Smart Forfour 2 Doors or similar
Reviewed: Fri, Mar 30, 2018
“Quality service”
About GOLDCAR: 9.0 /10
Like: Friendly fast service, car we booked not available so they gave us a free upgrade to an SUV cheers.
Dislike: Everything was great


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Economy | Ford Fiesta or similar
Reviewed: Fri, Dec 29, 2017
About GOLDCAR: 10.0 /10
Like: Everything

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