There is never enough on staff. I had to wait over 90 minutes. I will not be using this company again

Did a good job

They made us wait for more than an hour and didn’t have the car on hand ... finally gave us a upgrade wich was good. Service was terrible the girl that dis the booking was super rude and that just the beginning...

Counter lady was quite rude. Tried to sell me more insurance. Told me I couldn't possibly have insurance as they own the cars so how could anyone else insure them! when she realised I wan't buying more insurance she almost threw the keys at me. Did't tell me where or how to collect car. Pisa airport rental cars are either a bus ride or long walk to collect. She gave me no information and I had to find all this out myself. Appalling service.

I have rented cars multiple times, however, it has always been through Avis/Hertz/EuropCar. This has been the first time I rented Gold Car and experience was a breeze. Collected the car in 15 minutes flat from Florence Airport. Car Drop-Off process took no more than 10 Minutes - Francesco at Gold Car Drop Off was really helpful and quick. The car condition was excellent and as good as new. Just awaiting refund of the deposit/authorisation. Once that comes through, will leave a detailed review. Have been advised that the refund takes about 2 weeks time.