Quick pick up procedure. Appreciate the photo instruction re notification of any scratches on pick up as always concerned I might miss something before I drive the car away.

Upon pick up, I was informed I would not be handed the keys unless I paid for extra insurance. This was not advised to me at any process of the car rental portion. I ended up paying over $500 more for the car than initially told. Not once was I advised about this.

They made us wait for more than an hour and didn’t have the car on hand ... finally gave us a upgrade wich was good. Service was terrible the girl that dis the booking was super rude and that just the beginning...

The member of staff I dealt with was rude and pushy. She tried to sell me an additional insurance when I had already purchased a similar one through the Easyrentcars website. She implied that the insurance I had purchased was unlikely to pay out, in case of an accident. Only at the end she explained that what she was offering was optional. Moreover nobody came out to check the car with me and I was left to find the car by myself. They were instead very thorough in checking the car on my return. I won't use this car rental company again

The booking process was really easy, really good service