On arrival, I was made to wait over 40minutes to be seen to, then I had to pay the full insurance premium instead of the deposit as my credit card only had my first name initial, not my full first name, so the car cost me in excess of £500 for 9 days. I still haven’t received my fuel deposit back. The women in reception wasn’t helpful at all, I was made to feel like I was wasting her time - tutting, huffing and puffing... she sternly told me my options were, pay it or cancel the hire and I would lose the £120 I had already paid and stuck in Rome airport with my wife and child at 11pm at night. I will not and will advise friends and family not to be using Gold Car ever again. pissed off is an understatement....

Very easy online booking, happy with your service....

Je vous ai ecris un mail a ce sujet. La guichetière a refusé de me donner le vehicule et a demandé 80e de plus pour me donner la voiture

HORRIBLE!!!! Tout simplement ma PIRE EXPERIENCE en terme de locations de voiture (que je loue régulièrement). Toute l’équipe de l’agence sur place est une bande de voleurs orgénisée et les commentaires sur google le prouve. Je trouve inadmissible qu’une agence comme vous les référence. C’est envoyé vos clients dans la gueule du loup. Ils vous effraient, vous force littéramelement à prendre leurs assurances, et si vous ne vOulez pas vous mettent encore d’avantage de pression. N’imprime pas la bonne feuille de locatin. Ne vous rende pas vos papiers d’identité. Des tas d’erreurs car trop concentré à vous vendre leurs assurances. HONTEUX

Goldcar is a FRAUD. My credit card did not work, so to allow my partner's card, they made us buy some kind of extra insurance for 2 times more than we initially spent, which also included full insurance...

They are scam artists. Stuck me with a diesel car which wasn't on my rental agreement, then charged me an extra tax ("pollution tax") when my agreement said all taxes and surcharges were included. We discovered about 45 mins. after we left the rental facility that we only got 1/2 a tank of fuel. Called the company immediately who told us to email them the photograph of our fuel gage. Never received a response. We had only driven about 80km (about 50 miles) when we noticed. I drove further than that on the return and it only took about 2 gallons and cost about 10Euros for fuel. When I returned the car with exactly the amount of fuel I got, they argued with me, blamed it on me and then charged me for fuel and a fine. They pushed it off to customer service when it was their own people who told us to email THEM. I will be disputing this with my credit card company.