Satisfied!

Counter staff very friendly and helpful. Car booked was delivered rather smooth and fast. Overall very satisfied with National.

Keep up the good service!

The counter opens at 8am. however office staffs came around 8:30am, even though i booked the car from 7am. they told me i booked the car after they closed their office. at least they should have come to their office by 8am hoever, the car was good in condition

easy to book through mobile application

My booking stated that the insurance coverage is already comprehensive. However, at pick up time at DMK; I was told that it was not the case. So, I was "force" to buy extra insurance coverage. Therefore, it turns out to be a much higher rental cost. So, look into the extra insurance issues and if there is a way for me to get a refund. PLEASE DO IT ?

Not much problem with booking. As for others, I think its just marketing .

Need to improve counter services

nope....

At the counter when pick-up, I was emphasized on non smoking and full fuel return... At the car, I was found it had a slight smell... different from a brand new smell...smoke. And more... the staff showed me the car had fuel 2/8. I gave a question, " Is the same fuel amount return okay?" He said "Yes."...But...it was a difficult mission...2/8 fuel return. In fact, I returned the car with fuel 1/2. If the company urges the driver on the full fuel return, it should fuel up at first. The car pick-up place Don Mueang airport is located in the area without gas station ?