Excellent

The booking was for a 12 PM pickup, but my flight was delayed and I arrived at 1:30 PM. I was informed that the car wasn't ready and had to wait for an unspecified amount of time. Alternatively, I could pay extra for an upgrade. They had BMWs, Land Rovers, and Leopards, but not the model I reserved. After stating I could wait 10 minutes, 10 minutes passed and still no car. I told them I couldn't wait any longer as I had to drive 300 kilometers. Reluctantly, they upgraded me to a Leopard. After completing the paperwork, I dragged my suitcase to pick up the car. The staff member mistakenly wrote Row 1 instead of Row A for the parking spot, causing me a lot of trouble finding it.

They kept saying I didn't book for two days. I contacted customer service and even showed them the bilingual order, but it didn't help. It took a long time, and they made me pay extra first, promising a refund. After returning the car, the staff told me to contact the rental company for the refund. I was really frustrated. At that point, I couldn't reach customer service. After a lot of back and forth, the staff finally said they would process the refund. If your English is not good, be cautious.

All I had to do was provide a printed order to smoothly pick up the car. The store staff was very friendly! The car was new, and the interior was clean and odor-free! When picking up the car, all the scratches were marked on the diagram by the attendant beforehand.

車の品質、サービスで申し分ない 今回の旅の重要なポイントになりました

値下げプロテクター機能が分かりにくい 予約をした後に機能が使えないため 結局設定できませんでした

Long wait at counter to pick up vehicle

All good