Amazing Service

I have booked Perodua Bezza but given a Proton Saga. Which during the booking session, I took Bezza because of the trunk size as I am expecting to carry more than 4 bags despite the rental fee of Bezza was higher then Saga. Bezza was RM293 and Saga was RM275. When I asked why am I given a Saga instead of Bezza, the representative told me that they upgraded the vehicle because Bezza is not available at the moment. Which makes me wonder, upgraded with lower rental car??? I have no choice at that time but to agree to take the car as the only car available was Saga.

Affordable and staff spoke good English. Processing at the counter in KLIA1 was swift. A counter at KLIA2 will be great to cut short pick up and drop off time. The car I had ran with a slightly worn bearing noise but the car manage to serve me well albeit the the slightlly noisy bearing issue.

The super protection insurance is the add-on to go for. It lets me drive with minimal worries knowing that I am fully protected. More member deals and discounts will be very much welcomed :)

the car condition was excellent and the staff is cooperative but he is not avaliable at the location

The condition of the car should be improved. Cars are either old or fixed after accident. Not much choice available.

simple platform, not much to ask for.

Like: The car from Paradise Car Rental was exactly what we expected. We needed a GPS and this was found on the spot for us though we hadn't booked one at RM25 per day of course. Fairly new car, approx 20000 km on the clock and on delivery I was presented with the offer of a Touch and Go card to use. Nice touch, Waja. Overall friendliness of the staff. They gave me a lift back to KLIA 2 on drop off.
Dislike: No office or person at KLIA 2; so when I arrived there and called the number and no one answered I was worried but they sent an automated text to call another number which stayed engaged. Eventually, I got a person on the line and she very efficiently dispatched a driver (her manager) and car to KLIA 2. So other than that hiccup at arrival all went very well.