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Goldcar were an awful rental company, they defrauded me by lying about not refuelling

Reviewed: Tue, Sep 24, 2019
About GOLDCAR: 6.0 /10
The service was terrible. There was a very long queue on collection, we waited in the heat for over an hour. The staff were pleasant but clearly there weren't enough of them. I returned the car with a full fuel tank and Goldcar refused to inspect the car on arrival, again, the queues at the office were very long. They charged me for not refuelling which I am now disputing. I have photos of a full tank indicator and receipts from the service station at the airport. It was clearly fraud on their part. I will not use this provider again.
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Mini | Renault Twingo 2 Doors or similar

Relevant Reviews on GOLDCAR Marseille Airport


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Mini | Fiat 500 or similar
Reviewed: Tue, Apr 19, 2022
“Would use QEEQ and GOLDCAR again”
About GOLDCAR: 8.0 /10
Courteous staff, car in decent condition if a little worn. Returned without any hassle. Would recommend to others.
About QEEQ: 8.0 /10
Easy to use and found a good deal. Important to be very clear on the conditions around purchasing insurance though, as this did lead to a longer pick up process than expected.


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Compact | Citroen C4 Cactus or similar
Reviewed: Tue, Sep 3, 2019
“We won’t use you again or recommend you”
About GOLDCAR: 2.0 /10
See below. The staff were relentless in giving the hard sell for extra more expensive insurance to the point of harassment and threats about financial loss. On returning the car the same staff then refused to speak English


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Compact | Renault Megane or similar
Reviewed: Mon, Jun 24, 2019
About GOLDCAR: 7.3 /10
Personnel au comptoir désagréable. Forte incitation à prendre une assurance en plus qui ne sert à rien mais sans laquelle nous ne pouvons prendre le véhicule...


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Mini | Renault Twingo 2 Doors or similar
Reviewed: Tue, Jun 11, 2019
“Nothing wrong with the car, but disgusted with the bully boy tactics of goldcar”
About GOLDCAR: 8.7 /10
I think it’s a really vile practice of goldcar to force you to buy their insurance online (there’s no other way to secure the booking online) then brazenly declare when you go to collect the car that the insurance you HAVE to buy is useless and will not cover you. I picked their cheapest cover and just bought my own (for about £12) but you could see the disappointment on the lady’s face when she couldn’t extort an extra £100 from me. If they’re going to use such money grubbing tactics why not just charge more for the rental? They really should be taken to court. I’m also still waiting for my credit card refund.

j.dias jr

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Small SUV | Opel Mokka or similar
Reviewed: Mon, Feb 4, 2019
“i need you to contact me very urgently.”
About GOLDCAR: 3.0 /10
Firts of all we have a huge problem because Gold car litetally robbed us. I need you solve my rental because they charged us 10 times more of what se have reserved at my credit card.

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