Great car hire company!

Self-service car pickup, the vehicle is very new, convenient return process, no additional options required.

Long waiting time

Very good, they meet customer needs, and the cars are great.

There was an issue during the rental process. The website stated that a translated document could be used, but the store required the use of Alamo's translation software. I had to go across the street to print it, costing me more than 3 dollars and wasting over an hour. Other than that, everything went smoothly. The car was a Buick Enclave, but the air conditioning was somewhat lacking.

The car pickup point at Union Square, San Francisco, likely due to its proximity to the city center, has very enthusiastic staff, but the queues are extremely long. There are self-service pickup machines nearby, but due to operational issues, their efficiency is very low.