Car is reasonable and as expected, but pick up location is in a separate building next to the terminal nut not mentioned on the booking contract, this should be improved. It may not necessary to get full protection from web since the car rental will sell you additional insurance and you don't need to claim the excess. Further, the renter full coverage is essential for driving in Sicily.

Booking is smooth and price ia good.

The collection took about 90 minutes, just to get through the queue - for which you had to take a ticket to reserve your place - although this was not immediately obvious. There must be a simpler and more efficient way in which to book people into cars than the systems used here - it took about 20 minutes per car - horrendous!

The customer service was excellent, though at the airport in Catania where to pick up the car was not at all clear and we ended up waiting over two hours to pick up the car which was a bit of a nightmare.

Plus de 2h d’attente pour récupérer la voiture, après 30min de recherche pour comprendre qu’ils ne sont pas au terminal comme annoncé. Toutefois rien à dire sur l’agence que ça soit pour récupérer ou rendre la voiture, ils ont été professionnels.

Habíamos reservado un coche a recoger en el aeropuerto de Catania. Al llegar al mostrador, había una cola tremenda y, aún teniendo la reserva, tuvimos que coger "número" para ser atendidos. Preguntamos por nuestro turno al staff de SilicyByCar y contestaron con burla "see you tomorrow"... Finalmente, tras esperar durante 3,5h y más de 80 turnos, pudimos coger el coche. Respecto al coche, excelente, nuevo y limpio. El drop off del coche, en otro mostrador que el de recogida, fue fácil y rápido.

La web muy bien, fácil e inuitiva. Recomendamos coger el seguro del coche desde la web de Easyrentcars dado que en el mostrador de SicilyByCar es más caro.