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Live Chat Email Us Service Code: 8163225026
Reviewed: Fri, Aug 23, 2019
About AVIS: 4.7 /10
Nous sommes tres decus de la voiture parce que nous avions réservé un VUS Jeep et avons recu un Renault Captur beaucoup trop petit pour 4 voyageurs. Durant les deux semaines de location, nous avons du composer avec une superposition de valises durant tout le trajet. De plus, nous avions pris avec vous l’assurance totale et avons du debourser 600$ euros a la prise de la voiture plus (+) 300$ euros au retour de la voiture.
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Medium SUV | Jeep Compass or similar

Relevant Reviews on AVIS in Italy


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Mini Van | Citroen C4 Grand Picasso 7 Seats or similar
Reviewed: Wed, Dec 4, 2019
“Easy booking but a nightmare on pickup!”
About AVIS: 7.7 /10
The car wasn’t clean fron the outside and Inhad to wait for about an hour to pickup the car as there was only 1 representative serving Avis, Budget and 1 additional rental company + they kept advising on getting additional insurance on top of the one purchased from EasyRentCars claiming that there would be lots of hassle and admin fees in case anything happened.


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Intermediate | Audi A3 or similar
Reviewed: Tue, Aug 20, 2019
“Great experience!”
About AVIS: 7.7 /10
After paying more to get a nice car it, Would have been nice to get the car we were expecting. The alternative was nice but it wasn't an Audi.
About QEEQ: 10.0 /10


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Medium SUV | Jeep Compass or similar
Reviewed: Wed, Aug 14, 2019
“Not happy with the overall service received. Rentals should be quick and simple on holidays time is”
About AVIS: 7.0 /10
Poor customer service just could understand both he and she. English was Terrible. Not to mention it took over 1hr to pick up the vehicle. Speaking to the customers waiting around they also we're waiting over 1hr.
About QEEQ: 7.0 /10


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Luxury | Mercedes-Benz E Class or similar
Reviewed: Mon, Jul 15, 2019
About AVIS: 8.3 /10
Shame that a company which has a slogan :"we try harder" provides just 1 out of 11 counters for pick -up service.
About QEEQ: 10.0 /10
A pity that we have neither received the car we booked nor got a car from same category.


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Medium SUV | Jeep Compass or similar
Reviewed: Tue, May 28, 2019
“Horrible at AVIS - never had such a bad experience with a car rental”
About AVIS: 4.0 /10
My expectation was to receive what I ordered as I got a confirmation from AVIS about the availability. When arriving I was informed that the only car available would be a FIAT - which was nothing like a SUV car (Jeep). As I received a confirmation letter, I did not surch any further. And that is probably the "trick" that they play with the customer. When you arrive in the morning you have almost no other option but to take what they "offer" you. What can one to - ofcourse I would like to walk out, but then you have to start checking other options, and that would probably take many hours - and then the day would be ruined. I know that this type of car (FIAT) was not the same price category. I was not offered an upgrade /the offered me a VAN - which I did not accept/. I was not offered a "good deal" if I would accept the FIAT. I asked for Mercedes cars they had (2 ea) but they were not willing to upgrade me - asking for more than double the original price for the SUV. /I saw only four cars, FIAT and two Mercedes and a Van/. I have never experienced that a rental would not upgrade a person when the promised car is not available. I was then offered a Volvo V60 - which I had to accept as I was not offered anything else close to what I ordered. I was informed that I had to wait 10 minutes for it. It turned out that I did not receive a car until more than one hour after arriving to the rental. No "sorry" from the staff about all this "blunder" on their behalf. Just stating that the "computer" sent out the confirmation - like AVIS was just "free" therefore! (The person servicing me did not speak English - which was not helping, but one can of course not expect that at a small local rental, and that was not any issue). The car had not been washed - it was dirty inside/out. The car was "ok" though, but not a SUV as called for. This was not a good start on the day for me.
About QEEQ: 10.0 /10

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