Not 7 passengers

The reason I wanted to hire a car was I needed more boot space for luggage as my car is to small. I wanted a estate car and that’s what I thought I was getting, but after I’d payed I was given a 2008 Which wasn’t big enough.

Easirent and Zara on the counter were super helpful and sorted me out when my phone didn't work. Very happy with them.

Brand new car in great condition. If I were to rent from them again I would phone for pick up at Birmingham Airport as soon as I was leaving the plane as the only draw back was that we waited 25 mins to be collected. That meant that the kids were cold and restless so started running around. This is not a safe combination in a car park. This wouldn’t have been an issue if I was travelling alone or with just adults. Staff were very friendly and all was explained well.

I booked a compact car and no compact cars where available, so instead of giving me an upgrade they downgraded me to a smaller car. The attendant who Checked me out wasn’t friendly and he didn’t even apologize for Downgrading me and giving me a car cheaper than what I paid for

I presented full insurance for excess and yet was still obliged to block 1500 from my credit card. In other rentals I have not had to block this which is one reason that I have taken out that insurance. I was not pleased. When dropping off the car I waited 40 mins for the shuttle bus to take me to the terminal. I and two other clients had to ask 3 times for the staff to ring the shuttle and chase it up. The staff were helpful but you really need to have a better relationship with your shuttle bus provider. It is very stressful to be waiting 40 mins for the shuttle when you have a plane to catch.