Ace a bit frustrating to deal with but good value for car

Took over an hour to get the car, upgraded the insurance when booking then was sold another insurance upon picking the car up, too many companies involved and I feel like I’ve been ripped off. Won’t be returning.

The wait to pick up the car was rediculously long, especially in a warm airport with 2 young children. Counter staff were quite rude and once we realised car was far too small, we weren't able to upgrade. Wait for return was also quite lengthy.

Booking was smooth and easy to include all waivers.

Don’t know as couldn’t get one unless I paid 5 times the on-line price

Good rental cars

Good price

It was not clear Ace was part of Goldcar. Felt completely mislead, that we had booked a car for a certain price, but when we got there we had to either put down a deposit over €1000 on a credit card (that we couldn’t do) or pay insurance of over €120. We were told by the rude desk staff that it was in the small print and we should read them better. It was mis- selling and we will never use you again. I actually want compensation as I’m so angry and it ruined our trip.