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Live Chat Email Us Service Code: 7342561037

1 agent working with 50 customers in line. 90 minute. Car not available - substituted a smaller SUV

Reviewed: Wed, Jul 31, 2019
About Thrifty: 7.0 /10
Waited about 90 mintes in line to get to SLC Thrifty agent. Completed all paperwork and had to wait an additional 40 minutes to be told the Suburban rented was not available- check engine light, with no other Suburbans available. Was offered two smaller SUVs to compensate for space, but only had one driver. Had to squeeze into a Chevy Tahoe - 6 passengers total plus luggage. 4 teens sat across the back for their tour of Grand Tenton and Yellowstone. I rented a Suburban due to combination of three rows and combined luggage space. Nothing compares to that vehicle platform.
About QEEQ: 10.0 /10
Booking platform is easy with no issues.
Luxury SUV | Chevrolet Suburban or similar

Relevant Reviews on Thrifty SALT LAKE CITY INTL AP

I.ORTIZ

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Compact | Mazda 3 or similar
Reviewed: Wed, Jul 7, 2021
“Slow but sure”
About Thrifty: 10.0 /10
The car rental counter was not open when I arrived and I had to wait quite a while as when t did open there were many people in front of me, so it took quite a while
About QEEQ: 8.0 /10
Very User friendly

G.Stroik

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Intermediate | F Chevrolet Malibu or similar
Reviewed: Fri, Aug 2, 2019
“The car was garbage. The original car was smoked in. They more than doubled the quoted price!”
About Thrifty: 8.0 /10
Awful. Total bait and switch! I was given a bill of $127 at drop off. I later got an email with a price of $266. 74 minutes earlier than estimated return time, and I am charged an early return fee! What is that? The quoted daily rate went up. All total bogus charges added on to the original bill.
About QEEQ: 10.0 /10
The process was quick and easy, and what I thought was a good deal. Turns out the good deal was a bait and switch. Nothing the actual easy renter cars can be blamed for.

T.Laboon

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Compact | Nissan Versa or similar
Reviewed: Sat, Jul 21, 2018
“Early check in. Had to upgrade”
About Thrifty: 8.0 /10
Like: I was three hours early checking in. I was told that car I reserved was not available at that time. Rather than wait, only vehicle available was a Ford Explorer for additional $120. Seemed unusual that you only had this vehicle available for almost 50% more!
Dislike: I think I was "upsold".

R.Young

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Intermediate | Toyota Corolla or similar
Reviewed: Mon, Jul 16, 2018
“Great price and great gas mileage!”
About Thrifty: 8.8 /10
Like: Our Corolla equivilant was a Hyundai Accent. Great gas mileage (40 mpg+) but struggled gettin up hills.
Dislike: Was told to have vehicle back at 11:30 but charged an extra hour when we returned at 11:40. Most companies give a 1 hour grace period.

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