stressful was told i didn't add insurance but was charged.

Satisfied

The credit card didn't go through the first time. They reluctantly tried again, but still, it didn't go through. They insisted it was the credit card company's issue. After calling the credit card company, there were no issues on their end. Finally, after insisting, they switched to another counter, and it worked without problems.

Long queues, staff were rude and very impatient.

At the store, they directly asked us to pay to upgrade to a larger model, claiming the space was small. However, we insisted on seeing the car first. In the end, the model we rented had plenty of space for our luggage.

The check engine light came on during normal use, and we had to switch cars on the night of June 25th. This severely affected our trip, and we were very dissatisfied. Additionally, when documenting the car's condition, it was recorded with less than a quarter tank of gas. We inquired about the fuel charges, but the inspector did not inform us about the costs, otherwise we would have refueled immediately. Therefore, I am filing a complaint regarding the additional $69 charge.