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Absolutely horrible experience

Reviewed: Mon, Jul 15, 2019
About Dollar: 4.7 /10
At PHL: The service staff was great but the organization is absolutely horrible. People were in line for more than 30 minutes. The staff did everything they can but with completely outdated computer systems and archaic booking methods, it was not easy to respond to large crowds. At BOS: though the website said 24 hours open, there wasn't anyone when I dropped the car. No instructions, no guidance, no pointers. At least a courtesy note would have helped. I went all the way to Hertz service side to ask a random contractor if I can leave the car and keys and walk away. Absolutely horrible, especially for weary travelers.
Economy | Chevrolet Spark or similar

Relevant Reviews on Dollar PHILADELPHIA INTL AP

A.Le Floch

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Compact | Ford Focus 2 Doors or similar
Reviewed: Sun, Jul 14, 2019
“Dollar car rental attempted multiple times to change the amount charged by substantial amounts.”
About Dollar: 8.0 /10
I paid $89 for a car that would have been $60 or less at National, Avis, etc. The staff attempted multiple times to not honor the pricing even though they knew full well what they were doing. The excuses they made were up did not make sense and seemed to be apart of some scam. I have attached a photos of the easy car and Dollar car rental agreement. Even this took half an hour if arguing with somebody who thought they were the smartest behind the desk clerk alive. The total cost was supposed to be $178. They tried to charge $480 at first!
About QEEQ: 10.0 /10
I just used the internet booking service which was good because few other car rentals had vehicles that week.
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Economy | Chevrolet Spark or similar
Reviewed: Thu, Aug 2, 2018
About Dollar: 9.2 /10
Dislike: I didn't like the Ford focus, very hard to navigate the AC / the radio

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