Car we wanted to rent was not available

About Budget: 8.0 /10
We had reserved a car, when we were checked in a car was not available for at least another 30-45 minutes. We did not want to wait the additional time. The only vehicle available was a truck. The first truck we got there was a low tire. They said that it would take a bit to fix that so they gave us another truck. Having not driven a truck a lot, it took so getting use to. This truck ran great. The shock came when we filled up the tank. It cost $62 to fill it. There was a reason we wanted a car.
About QEEQ: 8.0 /10
How to make sure the vehicle we reserve is available when we get to the rental place.
Reviewed: Fri, Jul 12, 2019
Full Size | Ford Fusion or similar

Relevant Reviews on Budget in United States

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Intermediate | Hyundai Elantra or similar
“Budget representatives are not trusted!”
About Budget: 8.0 /10
The car wasn't that clean. The wipers were dry and did not wipe the window as they should, it's winter time and it should have checked before hand me the car, in addition, the wiper fluid tank was empty. When went back to Budget for the wipers, they wanted to change my car to a huge pickup truck!! Pickup truck is not the car you want in Manhattan, New York... When I refused to take the pickup truck, they told me I can buy and change the wipers by myself and keep to receipt and I'll get the money back when returning the car. So I wasted 3 hours of my vacation time and got new wipers and wiper fluid, kept the receipt but when returned my car, Budget refused to give me the 7 dollars back (wiper blade + fluid from Walmart). It's not about the money - it's about the disrespect you have for customers, I am very disappointed - Will NEVER rent anything again from Budget!
About QEEQ: 10.0 /10
Reviewed: Tue, Feb 25, 2020

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Full Size | Ford Fusion or similar
About Budget: 7.3 /10
2 points. 1. Counter staff should be clearer that full insurance is USD$45/day. I had the impression that it was USD$45 per the period of rent (2 days) so I went ahead with the full insurance. 2. Though the drop off point indicated as in terminal. It's not true. After dropping off, we need to take air-train to the terminal which was quite inconvenient for us as we have 3 large luggages and 2 small luggages. The reason why i went ahead with budget as i thought the returning point is within the terminal and it will be much easier for us.
About QEEQ: 10.0 /10
All is well.
Reviewed: Mon, Feb 10, 2020


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Large SUV | ford Explorer 7 Seats or similar
About Budget: 9.0 /10
The Car was excellent and spacious for the family. With the exception of waiting longer due to less staff, the one serving us was very helpful.
About QEEQ: 7.0 /10
Reviewed: Tue, Jul 23, 2019

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Mini Van | Chrysler Pacifica or similar
“The counter staff in Chicago wasn't helpful.”
About Budget: 7.3 /10
The counter staff made me choose option with the gas charges of $66.45, when I specifically told him i will return gas full. The lady in Lexington told me about this charges and to call costumer service in Chicago. I did and the person was very unfriendly, seemed very busy and lie i was bohor him asking for me refund. He told me to send him receipt of my gas purchases, even though in the system was put that i return the vehicle with gas full. I didn't have time and patience to deal with him. I call costumer service in Lexington and they told me right away I will get refund within 1-3 days. I requested mini van I received Nissan Pathfinder. the car was spacious, smooth and easy to drive until night time. In the dark lights were so little i couldn't see the rode at all. I was scared to drive and very tired my eyes because of the lights. I will never again choose that car.
About QEEQ: 8.0 /10
Reviewed: Sun, Jul 14, 2019


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Intermediate | Hyundai Elantra or similar
“It was not clear on my email confirmation that the reservation was with Budget. I looked for Easyre”
About Budget: 8.7 /10
The Budget counter help was quick and effective.
About QEEQ: 10.0 /10
Reviewed: Wed, Jun 26, 2019

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Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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