Overall good experience

The car wasn't in the best presentation upon pick up (was not cleaned) however, that being said it was a nice car, delivered to expectations for a normal rental and smooth drop off. Pick up was a bit confusing, but overall pleased with the hire.

The Car was not sanitized properly. The car was also not so clean and I had to point out to get it cleaned. The car had rough interior. They Charged my visa even though I had Paid to Qeeq already. Still waiting for refund.

Customer service was prompt in responding to my query about double charges.

When returning the car, I had to find my own way to the airport from Iversta as they were closed, I paid additional cost of $18 for taxi, because the “free shuttle” wasn’t available at Iversta. I had a cell phone with me to call for a taxi, otherwise it would have been disaster.

Very good service.

Booked outside normal hours . The agent had to pick me up at 7: 00 but was late. Consider opening up earlier. I phoned two days early to tell tthe I would like to return the car two hours later which was ok. However hen I returned the car they were upset because someone was waiting for it. They admitted tht there were other similar cars on the lot.Why should I have to return it early if I was was paying for that day? Pick up at 7:00 and returned it at 4:00? Rental for 23 days.

The staff was super helpful and helped us get to the vehicle, however, we had to meet them at a specific part of YYZ airport separate from the car rental section. They gave good directions, but the airports signage was poor and it took us some time to find it. We also rented a 7-seater minivan and were expecting to be taken in a shuttle van to the rental company's offices, but were picked up in the vehicle itself. Which would have been fine, except that we had 6 people with us and all of our luggage, strollers, and car seats and so someone had to wait behind while the Iversta employee drove us to the offices.