Type of the car, not the same that I paid for overall six out of ten

First of all, super, super hard sell on insurance by counter staff. Just show that you have bought insurance and stand your ground. They tried scare tactics, shrug as if you are being really dumb etc. Print and bring along your insurance - the moment they see it they will stop saying things like you are not covered. Then... thankfully because I read earlier reviews, I took a good video of the car at the collection point. They inspected the car super carefully at return and picked up on the smallest of dings which other companies do not do. The moment I said I had a video and could show proof, they did not press the matter. They said the boot cover was missing, I said it did not have one at pick up, "want to see the video?" and then they just dropped the issue.

QEEQ was great! Follow advice given carefully. Print out your insurance document from QEEQ.

Very satisfied

I waited over one hour to get the car. There were several people cuing to get the car they reserved and only one person at the desk! The company knows in advance how many bookings they have and it shocked me that they didn't make adjustments to the staff that was available at that time. A second staff member eventually showed up, but he didn't seem to be in any hurry to make the cue any shorter... This was one of the cheapest rental companies at Palermo airport, but based on this experience, I would prefer to pay a bit more and not wait one hour in a cue!... In addition, I have rented cars in many countries with my Revolut card being accepted as a credit card, but for some reason here they said it was a debit card, so I had to pay an extra non-refundable fee and a lower deposit. At drop-off, the staff lady was very unpolite and unfriendly, closing this whole experience on a negative note. Everything was ok with the car, but I don't think I will rent again with this company.