I had to wait more than an hour from the scheduled time of pick up, of course, with no compensation on their end. They would not try a different terminal when my card would not go through (which had enough funds and only failed with them) They also CHARGED and not blocked the deposit, causing me to lose money in the exchange. They then have some ridiculous fees only detailed on their website and not on the counter. Not only will I never use them again, but I will actively voice against recommending Interrent/Gold Car