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The price was reasonable, the car was good, but the customer services are so bad.

Reviewed: Fri, Jun 14, 2019
About Iversta Rent A Car: 8.0 /10
When I received the car, some scratches were all recorded on the sheet except those on the front passenger side. The person who was marking the scratches said that this is not a problem as it is only a painting issue and he knows about it. However, when I've returned the car, these scratches were a big issue for the same person who was pushing me to make an insurance claim to fix it. When I've tried to remind him about what he said when I received the car, he played can't remember anything about what he said then. Then he starts trying to make accept it by saying it is not going to affect me as it is going to be on the Amex Gold card insurance. At that point, my daughter provided pictures she got when we received the car, as she found it very weird what he said then. The pictures showed all scratches, including those on the front passenger side, which forced that person to withdraw his demands. I feel very uncomfortable to deal with this company ever again as I believe they are not as I was expecting.
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Medium SUV | Mazda CX-3 or similar
Reviewed: Mon, Sep 5, 2022
“Great car - smooth transaction.”
About Iversta Rent A Car: 10.0 /10
The car wasn't in the best presentation upon pick up (was not cleaned) however, that being said it was a nice car, delivered to expectations for a normal rental and smooth drop off. Pick up was a bit confusing, but overall pleased with the hire.
About QEEQ: 8.0 /10

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