Pressured into taking out full insurance

Le retrait de la voiture a été horriblement long (plus d’une heure à faire la queue et au guichet). Le tarif paye sur internet était le plus compétitif mais une fois l’option super assurance et pas besoin d’etat Des lieux de retrait et de retour le tarif est nettement moins compétitif du fait de l’attente.

We arrived on time to pick up our rental car only to be met by a sea of people waiting to collect their cars . Firstly, there were only 4 staff working and they each took around 20mîns if not more to serve each customer! No sense of trying to speed up to help with the ever growing queues! Once we had waited for 2 hours and 20 mins (!!!) we finally had our number called . We were then met by an incredibly slow, unapologetic and borderline agressive member of staff. When we asked for an explanation for the long wait and utter chaos, we were given no apology ( as the representative of ACE should have done in basic customer service ) and just an aggressive and rude attitude whilst we tried to collect our car. In the many years of travel and use of car hire companies at Bordeaux Meringnac airport I have never been treated so incredibly badly nor had to wait so long with no apology or basic customer service. I will never use this company again and will be sure to pass the word on amoung my contact , friends , family and anyone else who I know is looking for car rental .

The car wasn't the same spec as I had ordered

Getting the car seemed to take forever and with 3 small hungry children it was a added stress.there was some some hidden charges and fined if you didn’t bring the car back with a full tank or committed an offence that weren’t stipulated before the hire.

Booking was easy.

No issues with the car however despite already requesting on two occassions I'm still awaiting a copy of my return paperwork and deposit. I took the opportunity to inspect the car thoroughly along with the car hire company representative present and it was confirmed that no damage was observed. The paperwork was completed on an ipad at 20:30hrs on Sunday 2nd June and I signed and confirmed my email. I was then notified by the attendant I would receive a copy confirming the car had been returned in an acceptable condition. Disappointingly I have yet to receive a copy of the signed paperwork. The attendant also informed me it would take 7 days to return the deposit to my credit card. I emailed Easyrent and they have sent an emil to the car hire company but I'm still waiting.