QEEQ
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Live Chat Email Us Service Code: 3253194341

It was rough. I still really like Easyrentcars app, but must update location info

Reviewed: Fri, May 31, 2019
About ACE: 8.7 /10
ACE is great! The only issue is the email provided for pick up location by EasyRentCars.com was not updated to ACE’s new location. Therefore, what should have been an easy 10 minute ride to get to ACE from airport shuttle took well over an hour and cost me an Uber ride because ACE’s pick up information was the old address and old shuttle that is now just a city shuttle that took us way out of the way and dropped us off in the middle of nowhere with no easy transportation access!
About QEEQ: 10.0 /10
Economy | Kia Rio 2 Doors or similar

Relevant Reviews on ACE Los Angeles International Airport

m.jaime

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Economy | Hyundai Accent 2 Doors or similar
Reviewed: Wed, Jun 19, 2019
“The worst car rental experience”
About ACE: 3.3 /10
The whole experience was the worst thing ever. The bus in the airport dropped me off at a parking lot then from there I got into a shuttle bus to get to the car rental place. I was then checked in by a rep via an iPad which made me feel uncomfortable. I had to tell him all my info again and show him my credit card. I was told I had to buy additional insurance which added $100 to my total sum. if I had known this before hand I would not have booked. I then was sent to another rep to sign my contract agreement. After that I saw another rep to process my payment, but why did the virtual rep want my credit card info when we initiated and the exp date?! I felt like I was juggled around too much, the whole experience was very impersonal. I felt I did not get the value for my money. I wold never use or recommend this company again. I feel I should get a portion of my money reimbursed.

T.Doye

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Economy | Kia Rio 2 Doors or similar
Reviewed: Fri, May 10, 2019
“Easy and great value!”
About ACE: 10.0 /10
The staff was very courteous and the vehicle exceeded my expectations.
About QEEQ: 10.0 /10

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Medium SUV | Hyundai Santa Fe or similar
Reviewed: Tue, Apr 30, 2019
“Horrible experience with ACE car rental!!!”
About ACE: 3.3 /10
Their location is very inconvenient, you have to take a shuttle from LAX to a parking lot then take another shuttle to get to their car rental office. They were very dishonest and unprofessional; I booked a Hyundai Santa Fe or similar SUV (Toyota Rav4 or Nissan Rogue) but they keep insisting that they ran out (very dishonest because there were several available in the parking lot) of those SUVs so they tried to give me the Zeep Wrangler. Save yourself time and do not go with ACE car rental. Very bad service and lots of headaches.

W.Kishta

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Medium SUV | Kia Sportage or similar
Reviewed: Mon, Mar 18, 2019
About ACE: 3.7 /10
Their shuttle is not at the airport, You wait until you talk to a person on skype for booking, then they say because of delay your car is not there and they give you more expensive one, terrible experience

D.Norris

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Medium SUV | Hyundai Santa Fe or similar
Reviewed: Sat, Feb 2, 2019
“Did not get the vehicle booked SUV. Instead a car.”
About ACE: 2.0 /10
As stated above did not receive vehicle as booked. ☹

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