The counter is good visible and the queue was also not long. However, the counter staff is not friendly and is especially not supportive. We were only allowed to get the car if we sign extras - we told the employee that we do not wish any extras and he told us that this is compulsory and will be charged only if we return the car not filled. We could not read the full document because he did not print it and only showed us the signature field. After return we were charged an amount for rsn. Not recommendable at all.